CCMS | Capillary

CCMS

Standalone apps that meet your every unsaid requirement

Integrate purchase data from gift cards real-time into the CRM solution
Manage multiple channel customer feedback
Empower store-staff with orchestrated workflows
Turbo-charge cashiers into effective sales and customer relationship managers

The biggest benefit our members enjoy is that ONE League is now instant! Capillary’s !nTouch allows us to gratify our customer instantly through SMS updates, m-vouchers etc. the moment a transaction is done. Rachna Aggarwal, CEO, Indus League

Capillary is a very robust solution for brands to manage their customer relationships. The team is dynamic and efficient and understands the needs of brands well. The turnaround time for rollout is amazing. Shitanshu Jhunjhunwalla, Director, Turtle

With Capillary’s Intelligent Retailing Solutions, we have been able to unlock insights into our database to offer our customers with targeted message and deals to drive sales increments for our delivery business. Juliana Lim, Senior Marketing Director, Pizza Hut Singapore

Capillary is one of the most customer service-oriented companies that we’ve ever come across! They were willing to listen to our ideas, yet always have their own exceptional suggestions that added so much more to our project. Amin Virji, MD, Inc.5

Capillary's campaigns have generated additional revenues of 25% since inception on average for each store. Our repeat customer visits have also increased to 26% from 15% in this period. Vinay Sharma, CEO, Gitanjali

The team at Capillary is fast and always ready to help which makes for quick implementation of campaigns. They constantly share reports and ideas, targeted at improving footfalls and sales. Koushik Udayashanker, Marketing Manager, Indian Terrain

Manage multiple channel customer feedback and track it for effective communication

Social feedback:

Call centres track feedback on social platforms (Facebook/Twitter) and immediately update customer feedback. Integrates with the conversation suite

Encourage feedback by removing tedious form-filling:

Tap into customer information at the POS directly through basic questions

Transparent complaint management:

Allow customer to file and track complaints through an online systems

Create an escalation chain:

Define your own departments, managers & escalation strategies & metrics

Instant intelligent escalation:

Following the existing hierarchy in the business, auto- transport feedback to the necessary departments fast tracking the process of resolution of issues.

Close-loop CCMS: Tag feedback to customer transaction using multiple channels.

Online dashboards:

The marketing managers can view and track tickets through this online dashboard.

Auto-update managers:

Automatically send the necessary emails and notifications to the relevant persons and is completely configurable.

Solutions >>
intouch
Analytics and Campaign Management
Social Connect
Clienteling
Allied Products/Apps