Manage multiple channel customer feedback and track it for effective communication
Call centres track feedback on social platforms (Facebook/Twitter) and immediately update customer feedback. Integrates with the conversation suite
Encourage feedback by removing tedious form-filling:
Tap into customer information at the POS directly through basic questions
Transparent complaint management:
Allow customer to file and track complaints through an online systems
Create an escalation chain:
Define your own departments, managers & escalation strategies & metrics
Instant intelligent escalation:
Following the existing hierarchy in the business, auto- transport feedback to the necessary departments fast tracking the process of resolution of issues.
Close-loop CCMS: Tag feedback to customer transaction using multiple channels.
The marketing managers can view and track tickets through this online dashboard.
Automatically send the necessary emails and notifications to the relevant persons and is completely configurable.