Clienteling | Capillary

Clienteling

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Capillary is a very robust solution for brands to manage their customer relationships. The team is dynamic and efficient and understands the needs of brands well. The turnaround time for rollout is amazing. Shitanshu Jhunjhunwalla, Director, Turtle

With Capillary’s Intelligent Retailing Solutions, we have been able to unlock insights into our database to offer our customers with targeted message and deals to drive sales increments for our delivery business. Juliana Lim, Senior Marketing Director, Pizza Hut Singapore

The biggest benefit our members enjoy is that ONE League is now instant! Capillary’s !nTouch allows us to gratify our customer instantly through SMS updates, m-vouchers etc. the moment a transaction is done. Rachna Aggarwal, CEO, Indus League

The team at Capillary is fast and always ready to help which makes for quick implementation of campaigns. They constantly share reports and ideas, targeted at improving footfalls and sales. Koushik Udayashanker, Marketing Manager, Indian Terrain

Capillary's campaigns have generated additional revenues of 25% since inception on average for each store. Our repeat customer visits have also increased to 26% from 15% in this period. Vinay Sharma, CEO, Gitanjali

Capillary is one of the most customer service-oriented companies that we’ve ever come across! They were willing to listen to our ideas, yet always have their own exceptional suggestions that added so much more to our project. Amin Virji, MD, Inc.5

High-end Customer Service for your Premier Clients

Empower yours sales executive to make a winning pitch at the store, it helps you strengthen a strong personal association with him/her. Proactively generate and supervise customer relationships to facilitate increased sales and a greater number of prioritised transactions from your store. Do all of this and more with Clienteling – Capillary’s highly sophisticated luxury offering, specially targeted towards your premier customers.

Clienteling for high end business is all about bringing targeted selling to the consumer businesses – engaging with less number of people but with higher degree of personalization. Clienteling solution is integrated with POS and other forms of contact such as In-Store Tablets and external Call Centers and also with !nTouch’s Real-time Instant-Data Analytics Engine.

Top-bracket customers are a priority segment and this solution help you present them with the kind of service that they deserve – High-class personalization with an unmatched touch of sophistication.

Clienteling increasingly borrows the sales concept of B2B marketers; it involves a detailed and accurate insight into customer/consumer behavior, a good acumen to predict their choices, and a resultant edge to pitch the product that will win them over.

In-store Tablet

Turn your sales executive into a personal relationship manager Empower your store-staff through an In-Store Tablet powered by !nTouch to provide knowledge-backed inter-personal touch that clinches the deal to select customers. Give store associates access to actionable marketing information, create task reminders, empower them to drive sales through preferred products and train them on exactly what to pitch, how to carry it out, when and to whom. Turbo-charge … Continue reading →

Seamless integration of the External Sales Dynamo with the Internal Engines Maximise utilization of customer special life-events such as Birthdays and Wedding Anniversaries or even graduations with top-quality customer service through Call-Centers. Maintain continual associations between your brands and your best customers using our Call-Center integrated Real-time Instant-Data Analytics Engine. Irrespective of the store module that sits at POS, basic luxury clients and large retailers get access to higher … Continue reading →