Seamless integration of the External Sales Dynamo with the Internal Engines
Maximise utilization of customer special life-events such as Birthdays and Wedding Anniversaries or even graduations with top-quality customer service through Call-Centers. Maintain continual associations between your brands and your best customers using our Call-Center integrated Real-time Instant-Data Analytics Engine. Irrespective of the store module that sits at POS, basic luxury clients and large retailers get access to higher intensity information.
Next-Generation Tele-Calling Approach
Call centers have always perennially suffered from a negative reputation but your call centers are actually treasure troves of customer information waiting to be made the most of.
- Collect important information including product preferences, momentous dates, significant other’s, needs and wants, and communication preferences, e-mails, phone calls, NSM or others.
- Empower your call centers to sift through and filter vast data stores collected from multiple channels and formulate priceless information that can radically transform the relationship you hold with your customers.
Plan out and prepare your sales approach. Grade your customers by their “purchase probability” based on multiple benchmarks. Don’t just use a singular approach for all clients.
Utilize Correct Information
Encourage call center executives to keep in regular touch with customers and discover small and yet significant information. Merge this with the detailed database of information provided by our fully integrated CRM, and exponentially enhance your customers’ shopping experience.
- Establish authentic relationships with customers that put them—not sales—in the center.
- Discover the optimum time and channel for getting in touch with then and maximise contact success rate.
Become a trusted advisor who can help customers understand their wants and ideas quicker and better and with greater ease.