!nTouch | Capillary

!nTouch

Multi-Channel Customer Base

Real-time understanding of purchase patterns to make instant recommendations
Monetize your customer base using personalized communications and offers
Dramatically increase Same Store Sales

Capillary is one of the most customer service-oriented companies that we’ve ever come across! They were willing to listen to our ideas, yet always have their own exceptional suggestions that added so much more to our project. Amin Virji, MD, Inc.5

Capillary's campaigns have generated additional revenues of 25% since inception on average for each store. Our repeat customer visits have also increased to 26% from 15% in this period. Vinay Sharma, CEO, Gitanjali

Capillary is a very robust solution for brands to manage their customer relationships. The team is dynamic and efficient and understands the needs of brands well. The turnaround time for rollout is amazing. Shitanshu Jhunjhunwalla, Director, Turtle

The biggest benefit our members enjoy is that ONE League is now instant! Capillary’s !nTouch allows us to gratify our customer instantly through SMS updates, m-vouchers etc. the moment a transaction is done. Rachna Aggarwal, CEO, Indus League

The team at Capillary is fast and always ready to help which makes for quick implementation of campaigns. They constantly share reports and ideas, targeted at improving footfalls and sales. Koushik Udayashanker, Marketing Manager, Indian Terrain

With Capillary’s Intelligent Retailing Solutions, we have been able to unlock insights into our database to offer our customers with targeted message and deals to drive sales increments for our delivery business. Juliana Lim, Senior Marketing Director, Pizza Hut Singapore

The Complete One-stop CRM Solution : PROVEN RETURNS OF 3X-5X, MONTH ON MONTH

Capillary’s !nTouch, a market leading cloud-based retail customer engagement and loyalty solution, allows companies to create and manage a powerful customer engagement program to delight customers at every step, right from registration to rewards. !nTouch offers a POS integrated card less, paper less CRM which captures large volumes of relevant customer data and generates ROI from first month itself!

!nTouch has a metric-driven instant engagement technology that is integrated with point-of-sale of retail chains. At the time of checkout, !nTouch seamlessly acquires and stores customer information and purchase data and processes it real-time to facilitate targeted intelligent quick-selling. With targeted progressive marketing through Multi-channel engagement, extended BI and Clienteling, businesses need not ask for more.

!nTouch process customer information in a matter of seconds and provides data to the fingertips of the storefront with guided insights on how to accelerate your business. The platform allows retailers to constantly follow their customers, providing insight into purchase patterns, preferences and needs and then create highly customized loyalty based campaigns. Within seconds of the transaction, !nTouch runs real-time, instant analytics of the purchase and allows retailers to thrill the customer instantly with rewards, gifts and discounts that can be immediately realized.

!n Touch is cost-effective for retailers owing to its per-store-per-month pricing model requiring zero capital expenditure. Through its Data Auto Pick, !nTouch syncs with the POS directly and avoids any possibility of duplication and frauds through manual intervention. Capillary’s continuous monitoring and training of store managers and cashiers ensures high usage and better RoI from day one. Most other loyalty programs take nearly 2 years to realize. Within a month of commencement !nTouch can produce results up to 15X of the existing loyalty program.

Know your customer better than ever & Make them a lifetime ‘fan’ Maximum Loyalty with Minimal Effort! Capillary's unique multi-channel CRM engagement solution, allows the retailer to instantly obtain, co-ordinate and manage relevant data, without using a large chunk of customer time. Instant Gratification, Immediate Loyalty Our instant engagement engine assures that you acquire 90 percent of your customer base. Eliminate long queues and tedious forms and … Continue reading →

Instant Cross-Sells and Recommendations

Make instant recommendations, Offer real time rewards Seasoned retailers are well aware that the ideal time to engage with the customer is when they are present at the store – in fact research shows, the chances of in-store up-selling and cross-selling are up to 3x higher – as opposed to at home or at work. Real-time offer in retail Start engaging with the customer while they are … Continue reading →

Multi-Channel Engagement

‘Follow’ customers wherever are – Mobile, online or social A single interface for multi-channel engagement is perhaps our biggest competitive advantage. In today’s highly connected world on anytime and anyplace access, our offerings seamlessly integrate information flowing through multiple channel of communication to integrate it to form a single holistic information trail. Voice or data, mobile or online, physical or virtual, we are present at every customer interface. … Continue reading →

Automated Reports and Web Dashboards

Analyze This : Real time data insights and analytics Enhance customer delight with !nTouch’s SMART technology. Utilize our solutions and web dashboards as a single point for all relevant consumer interaction. !nTouch is equipped to analyze and present vital consumer behaviour in easy-to read reports and various graphical interfaces. With growing volumes of data, and advent of BIG data technology, our web dashboards and reports help you track actual … Continue reading →