Know your customer better than ever & Make them a lifetime ‘fan’
Maximum Loyalty with Minimal Effort! Capillary's unique multi-channel CRM engagement solution, allows the retailer to instantly obtain, co-ordinate and manage relevant data, without using a large chunk of customer time.
Instant Gratification, Immediate Loyalty
Our instant engagement engine assures that you acquire 90 percent of your customer base. Eliminate long queues and tedious forms and save valuable customer time.
- Enable storefronts to process additional registrations in a shorter time period.
- Benefit from an frictionless sign-up process that offers best quality data capture. 10 seconds or less is all it takes for your cashier to sign on a new customer with our optimized data capturing process.
- Make it card less and paper free. Say good bye to clunky loyalty cards. Your customer’s mobile number is all you need to start a new relationship
Delight Customers while maximising profit
Manage various customized loyalty programs like Points Bank, Gift Vouchers, Cross-Promos, Instant Rewards, Promotions and Discount Coupons and create a unified platform for all marketing efforts
- Understand customer behaviour to make him the right offer at the right time.
- Engage customers who are going to lapse with personalized campaigns.
Retain best, most profitable customers : Give right set of offers to potential customers to upgrade
Customized CRM Solutions for All Varieties
Our fully customizable CRM allows business to take advantage of Recent technological advances such as Cloud Computing, Smartphones, Analysis Software and Recommendation Engines
- Cloud makes it easy and lowers TCO and its flexible data model allows you to customize CRM to suit your industry needs
- Integrate with Mobile app, mobile website, text messages and email.
We have everything you need and more. We also offer features such as inventory velocity tracking, where we can actually run instant campaigns on slow moving items.
- Points Bank management with real-time earn and burn and also Milestone-based engagement.
- Fraud Tracking and Fraud Mitigation for secure transactions