‘Follow’ customers wherever are – Mobile, online or social
A single interface for multi-channel engagement is perhaps our biggest competitive advantage. In today’s highly connected world on anytime and anyplace access, our offerings seamlessly integrate information flowing through multiple channel of communication to integrate it to form a single holistic information trail. Voice or data, mobile or online, physical or virtual, we are present at every customer interface.
Maximising Customer Engagement
Retailers need to optimize their infrastructure across all channels to implement a robust multi-channel strategy in store.
- Deployment of a genuine Cross-Channel approach involves using CRM initiatives, loyalty and promotions, planning cross-channel merchandising, buying and supply-chain.
- !nTouch’s all-encompassing technology lets the retailer reach out to the customers through all channels right across the board.
- Backed by a powerful cross-linked database and CRM engine, its multi-channel engagement strategy ensures maximum penetration of marketable information.
Multimedia Communication
!nTouch allows you leverage the power of the web to reach your customers by integrating various communication media at the right time with the right information.
- Using a blend of SMS, email, web-based and smartphone-based communication strategies, !nTouch guarantees enhanced consumer awareness and participation
- Customize communication channels according to customer taste and preferences
Stay on top of technology innovations and ahead of competition with our dynamic cutting-edge solutions.
Bring on ‘Social’
Today, Social Media is considered an integral part of overall marketing strategy.
!nTouch, through its Social CRM enables retailers to optimise promotional activities on New Social Media channels.
- Marketers can use these platforms to engage customers online and turn them into their most effective brand ambassadors.
- Gratify customers a Dynamic Vouchering System in exchange for promoting your brand and by logging a customers’ current “Loyalty Status”
Build a “Customer-Brand” connect.
Keep in touch
Capillary Mobile Applications will flawlessly integrate with existing retailer applications so as to minimise transition worries.
- Co-ordinate and assist outbound tele-marketing strategies to target shoppers at particular times of the year when their purchasing activity is elevated.
- Order communication offering incentives when a drop in customer activity is sensed, maintaining the brand loyalty and customer trust.
- Personalized Targeted Relevant Campaigns – right person at the right time – extend relationship viability and longevity.
