Social Connect | Capillary

Social Connect

All-in-one Social Relationship Maintenance Solution

Link social to the store
Be Present in your customers Playground
Track and Engage Real-Time

The team at Capillary is fast and always ready to help which makes for quick implementation of campaigns. They constantly share reports and ideas, targeted at improving footfalls and sales. Koushik Udayashanker, Marketing Manager, Indian Terrain

The biggest benefit our members enjoy is that ONE League is now instant! Capillary’s !nTouch allows us to gratify our customer instantly through SMS updates, m-vouchers etc. the moment a transaction is done. Rachna Aggarwal, CEO, Indus League

With Capillary’s Intelligent Retailing Solutions, we have been able to unlock insights into our database to offer our customers with targeted message and deals to drive sales increments for our delivery business. Juliana Lim, Senior Marketing Director, Pizza Hut Singapore

Capillary is one of the most customer service-oriented companies that we’ve ever come across! They were willing to listen to our ideas, yet always have their own exceptional suggestions that added so much more to our project. Amin Virji, MD, Inc.5

Capillary's campaigns have generated additional revenues of 25% since inception on average for each store. Our repeat customer visits have also increased to 26% from 15% in this period. Vinay Sharma, CEO, Gitanjali

Capillary is a very robust solution for brands to manage their customer relationships. The team is dynamic and efficient and understands the needs of brands well. The turnaround time for rollout is amazing. Shitanshu Jhunjhunwalla, Director, Turtle

Social media is the new playing field for marketers: capitalize on the all encompassing reach of the medium

Social media is arguably the most impactful customer touch points of today and businessesare realizing theinfinite possibilities for marketing communication and relationship management that the medium has opened up.

Social Connect is an amazingly flexible yet comprehensive tool that lets you integrate the customer information from social media with your existing CRM. This integration allows you to build a complete 360® profile of your customers and use this to run a wide range of promotions, campaigns and reward them for engaging with the brand, turning casual visitors into loyal customers.

Social media has been touted as the most disruptive development of the 21^st century and ignoring it in your marketing strategy is equivalent to committing professional hara-kiri.As your competitors and rivals are still grappling with concepts of this relatively new domain, score a decisive advantage with our social offerings. Our solutions help you to stimulate powerful discussions and conversations around your brand.

Social media is more than just an awareness and brand building exercise; it is about making money and generating sales. Respond to naysayers who believe ‘social media does not give ROI’ with proven results of how you’ve mastered the social engine to drive sales and boost revenue. Instant rewards, peer-based recommendation, and viral popularity: buzzwords of today. Our offerings help you not just listen to your customer in social media but turn them into your brand ambassadors.

Connect Store & Social Media

Meet and greet customers at the latest social hangouts Social Media has become an inevitable part of the overall marketing strategy. Marketers today have to exploit these channels to engage customers online and turn them into theirmost effective brand ambassadors. Connect and engage with customers across various platforms and reward their engagement instantly through social media driving them from online to your stores. Build a brand connect with your … Continue reading →

Monetize your Social Base

Cash in on Social ROI with our defined metrics Monetize your social base by running a variety of campaigns, tailor-made by Capillary’s incisive Social CRM system. Capitalize on the viral nature of the medium to encourage customers to invite friends and family and boost footfalls and sales at your store. Create your own Sales Pyramid By means of an ingenious method of incentivised customer participation, Connect Store, enables … Continue reading →

Social Engagement Platform

Get customers to start talking about your brand Capillary’s Social CRM utilizes Social Media updates and feedback to maximize real-time customer engagement. True engagement can result in registering of new customers and increase in revenue. Link customer credentials with deep engagement on Social Media. Track and Engage Real-Time Using the variety of information that can be sourced from notifications and updates constantly provided by customers on their … Continue reading →

Conversation Suite

Social media is a two-way street Capillary completes the Social Media understanding for businesses with its powerful new tool, Conversation Suite. Using this incredible application, businesses can now listen to what their customers are saying; reply to posts and messages and integrate all of this in to the Social CRM. It also integrates with core CRM platform like CCMS, Store Task Management. All-in-one Social Relationship Maintenance Solution … Continue reading →