Get customers to start talking about your brand
Capillary’s Social CRM utilizes Social Media updates and feedback to maximize real-time customer engagement. True engagement can result in registering of new customers and increase in revenue. Link customer credentials with deep engagement on Social Media.
Track and Engage Real-Time
Using the variety of information that can be sourced from notifications and updates constantly provided by customers on their Social Media avatars, businesses have the opportunity to track an array of instantaneous and often transient data.
- Use location updates to provide area-based services.
- Track posts to ascertain new likes and interests, automatically update CRM accounts and provide targeted services for the same.
Instant gratification of any engagement with offers, prompting immediate realization and a direct sale.