Marketing and Engagement
Why Your Brand Needs To Celebrate This Holiday Season With Loyalty Marketing
Tis the season! And marketers have more reasons to be merry this holiday season. Mass vaccination drives this year and slightly restricted gatherings have pushed people to explore creative ways to celebrate the holiday season. As the world embraces and adapts well in...
Choosing The Right CRM: An Indonesian Marketer’s Perspective
The core purpose of CRM is to improve a brand’s business relationship with its customers. CRM achieves this by analyzing a brand’s existing customer interactions throughout the purchase journey. These customer interactions are captured in one place to evaluate data...
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The Evolving Indian Fashion Retail Landscape Post COVID-19
While the pandemic has overstayed its welcome by now, the evolving consumer behaviour is here to stay. Breaking free from the work-from-home during the week and compensating for the lost time in shopping malls through revenge shopping, the dynamics is definitely...
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How To Leverage Shifting UAE Consumer Trends Through Behavioral Loyalty Programs
The sweeping and large-scale impact of pandemic has caused consumers to reduce their outlets for spending. While some of this scaling back is caused by limited financial flexibility, a lot of it is because customers don’t have many avenues to spend. Travel has taken a...
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The CX Revolution: Growth Strategies And Future Outlook
The race between competitor brands in the Middle East has recently become very intense. Almost 70% of the population is less than 30 years of age with a dynamic purchase behavior. Unless brands build a robust feedback system to understand customers’ needs, buyers...
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The Power Of Feelings: How Emotional Loyalty Can Revolutionize Malaysian Customer Experience
Two customers A and B walk into a grocery store. Customer A visits the store every first week of the month, and shops with an organized list. They stick to previously used brands or opts for a product with the most discounted...
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How Personalized Customer Engagement is a Game-Changer for Middle East Retailers during Ramadan 2021
Echoing the spirit of togetherness, the holy month of Ramadan is a time well-spent with family and friends. If the last year saw people stocking up during this month as a result of panic-buying, this year, people are equipped to observe the holy month amidst the...
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