The Ritz Carlton, Jakarta | Aug 15, 2018

Let’s Get Consumer Ready!

Indonesian retail market is going through an incredible growth phase. With a projected digital penetration of 48% and market volume of $17 Billion by 2022, the country is poised to become a global Omni-channel powerhouse.

At the same time, brands are finding it increasingly tougher to create easy customer experiences due to disconnected technologies and lack of in-house expertise.

So, how does a brand succeed and create a loyal customer following in this competitive retail landscape?

We set out to answer with 'Consumer In Focus' - an exclusive, invite-only event where industry experts, technologists, futurists come together to discuss about the future


  • directions_walk09:30AM - 09:45AM Welcome Note
  • fiber_manual_record09:45AM - 10:00AM Session 1expand_more
  • fiber_manual_record10:00AM - 10:45AM Session 2expand_more
    Understanding Customers in the Digital AgeWhat going digital really means in the consumer driven world.
  • fiber_manual_record11:00AM - 11:45AM Session 3expand_more
    Being SeamlessWhat it takes to truly connect your business aspects to provide a seamless, continuous customer experience.
  • restaurant11:45AM - 01:00PM LUNCH
  • fiber_manual_record01:00PM - 01:45PM Session 4expand_more
    Technology powered 1:1 EngagementsHow retail technology will truly disrupt retail.
  • fiber_manual_record01:45PM - 02:30PM Session 5expand_more
    Powering Commerce with AITransforming retail with AI - what it means, what it takes, and what it will deliver.
  • assignment02:30PM - 02:45PM Closing Notes
  • local_cafe02:45PM - 03:30PM Break Outexpand_more
    Networking & Tea/Snacks