Radisson | Andheri MIDC | Mumbai
Jan 16, 2020 (Thu)
Drive Revenue Growth with Engagement & Loyalty in 2020
Ace engagement & loyalty with data and tech
Personalisation has become a vital aspect for Loyalty and Advocacy, and brands that put personalization at the forefront of their agenda stay ahead of the competition through better engagement and retention. Today, two-thirds of consumers expect brands to personalise communication and rewards for them. Additionally, two-thirds of them expect brands to personalise communication and rewards for them.
The manufacturing industry is witnessing a similar trend, where channel partners today expect more than the traditional transactional relationships with brands. Brands implementing personalised non-cash rewards and recognition programs for channel partners report annual revenue increases averaging 9.6%, compared to an average of 3.0% for all other companies.
How does a brand cope with the demands of a digital customer, improve engagement, and deepen loyalty in 2020?
We explore answers in ‘Stay Ready Dialogues’ — Capillary’s exclusive event where industry experts, technologists and futurists come together to give you actionable insights, and discuss the practical application of data and technology to enhance and optimize customer experiences.
What will you learn?
LEARN to create Customer Evangelism
check_circle How to create Customer Evangelism with new-age MarTech
SHARE real world examples
check_circle On-ground examples of implementing AI and Behavioural Loyalty
TRANSFORM with New-age Martech
check_circle Discover new products, and get hands-on with cutting-edge technology
directions_walk06:00PM - 06:40PM Registration
fiber_manual_record06:40PM - 06:50PM Welcome Note
fiber_manual_record06:50PM - 07:30PM Keynote expand_more
What Drives Brand Loyalty
by Nagesh B.S, Chairman at Shoppers Stop &
Founder at Trust for Retailers and Retail Associates of India
fiber_manual_record07:30PM - 08:10PM Panel Discussion expand_more
Winning Hearts and Wallet Share for Your Brand
Moderator: Shyam Unnikrishnan, Partner at Bain & Company
Panelist 1: Praveen Shrikhande, Chief Digital Officer at Aditya Birla Fashion Retail Ltd.
Panelist 2: Rohit Garg, Director of Commercial Effectiveness at Corteva Agriscience
Panelist 3: Vikramjit Banga, Head of Retail at Asics
fiber_manual_record08:10PM - 08:40PM Masterclass expand_more
How to Build a Future-proof Tech Stack
by Vikram Bhat, Chief Product Officer at Capillary Technologies
restaurant08:40PM Dinner & Drinks
Moments from the past