Thank you for an amazing StayReady Dialogues event in Mumbai. We have concluded the event on Jan 16, 2020.

Moments from StayReady

What Drives Brand Loyalty
Future-proof Tech Stack
Panel Discussion
Winning Hearts & Wallet Share

Ace engagement & loyalty with data and tech

Personalisation has become a vital aspect for Loyalty and Advocacy, and brands that put personalization at the forefront of their agenda stay ahead of the competition through better engagement and retention. Today, two-thirds of consumers expect brands to personalise communication and rewards for them. Additionally, two-thirds of them expect brands to personalise communication and rewards for them.

The manufacturing industry is witnessing a similar trend, where channel partners today expect more than the traditional transactional relationships with brands. Brands implementing personalised non-cash rewards and recognition programs for channel partners report annual revenue increases averaging 9.6%, compared to an average of 3.0% for all other companies.

How does a brand cope with the demands of a digital customer, improve engagement, and deepen loyalty in 2020?

We explore answers in ‘Stay Ready Dialogues’ — Capillary’s exclusive event where industry experts, technologists and futurists come together to give you actionable insights, and discuss the practical application of data and technology to enhance and optimize customer experiences.

Key Takeaways

Doing basics is super important.

check_circle “Customer centricity” has to be embraced in a true sense across the organization from the CEO to the store associate.

Winning hearts and wallet share becomes easy.

check_circle On-ground examples of implementing AI and Behavioural Loyalty.

Data forms the foundation for building future-proof tech stack.

check_circleIt's important to collect data from different sources. It's even more important to act on the insights and deliver meaningful experiences to consumers across all touchpoints.

Speaker Lineup

  • directions_walk06:00PM 06:40PM Registration
  • fiber_manual_record06:40PM - 06:50PM Welcome Note
  • fiber_manual_record06:50PM - 07:30PM Keynote expand_more

    What Drives Brand Loyalty

    by Nagesh B.S, Chairman at Shoppers Stop &
    Founder at Trust for Retailers and Retail Associates of India

  • fiber_manual_record07:30PM - 08:10PM Panel Discussion expand_more

    Winning Hearts and Wallet Share for Your Brand

    Moderator: Shyam Unnikrishnan, Partner at Bain & Company

    Panelist 1: Praveen Shrikhande, Chief Digital Officer at Aditya Birla Fashion Retail Ltd.

    Panelist 2: Rohit Garg, Director of Commercial Effectiveness at Corteva Agriscience

    Panelist 3: Vikramjit Banga, Head of Retail at Asics

  • fiber_manual_record08:10PM - 08:40PM Masterclass expand_more

    How to Build a Future-proof Tech Stack

    by Vikram Bhat, Chief Product Officer at Capillary Technologies

  • restaurant08:40PM  Dinner & Drinks

Moments from the past

Digital Consumer
Winning Consumers with Personalized Engagement & Loyalty
Powering Retail with AI &
Innovative Models