Le Méridien Dubai
(Hotel & Conference Centre)
Dec 10, 2019
Thank You for an amazing StayReady Dialogues event in the UAE. We have concluded the event on 10th Dec, 2019.
Watch this space for pictures and session recordings from the event.
drive engagement and gain loyalty
With the current slowdown and increased competition, UAE consumers are becoming less and less loyal with atleast 15% of them trading down this year. 88% of retailers are already going digital since that is what every brand in the 21st century needs to do.
However, what do customers in the Middle East really expect, apart from brands approaching them with loyalty-based offers and discounts? Personalization and an Omnichannel experience are the two pillars with the highest impact on Loyalty and Advocacy (it's all inter-related). While offline still contributes to the majority of sales, a whopping 63% of the population is more likely to view content on social media, especially for updates on deals, discounts, awareness, relatability, etc. And data is something we don't have a shortage of because 77% of the consumers are ready to share their data for personalization and better deals.
So, how does a brand cope with the demands of a digital customer, leverage data to improve engagement, and deepen loyalty in 2020?
We explore answers with ‘Stay Ready Dialogues’ series—Capillary’s exclusive event where industry experts, technologists and futurists come together to give you actionable insights and discuss the practical application of data and technology to enhance and optimize the customer experience.
Get Consumer Ready
What you will learn
LEARN to create Customer Evangelism
check_circle How to create Customer Evangelism with new-age MarTech
SHARE real world examples
check_circle On-ground examples of implementing AI and Behavioural Loyalty
TRANSFORM with New-age Martech
check_circle Discover new products, and get hands-on with cutting-edge technology
directions_walk09:00AM - 10:00AM Registration
fiber_manual_record10:05AM - 10:10AM Welcome Note
fiber_manual_record10:30AM - 10:40AM Keynote expand_more
Winning the omnichannel consumer in 2020
by Avinash Ratta, President & CEO, Grainvelocity
fiber_manual_record10:40AM - 11:10AM Growth Story expand_more
Building one of the largest multi-country loyalty & CRM programs in GCC
by Shehbaz Shaikh, Chief Retail Officer, Redtag
fiber_manual_record11:20AM - 11:50AM Masterclass expand_more
How to create a consumer ready tech stack
by Vikram Bhat, Chief Product Officer, Capillary Technologies
restaurant12:00PM Networking Lunch
Moments from the past