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Le Méridien Dubai
(Hotel & Conference Centre)
Dec 10, 2019

Thank You for an amazing StayReady Dialogues event in the UAE. We have concluded the event on 10th Dec, 2019.

Watch this space for pictures and session recordings from the event.

drive engagement and gain loyalty

With the current slowdown and increased competition, UAE consumers are becoming less and less loyal with atleast 15% of them trading down this year. 88% of retailers are already going digital since that is what every brand in the 21st century needs to do.

However, what do customers in the Middle East really expect, apart from brands approaching them with loyalty-based offers and discounts? Personalization and an Omnichannel experience are the two pillars with the highest impact on Loyalty and Advocacy (it's all inter-related). While offline still contributes to the majority of sales, a whopping 63% of the population is more likely to view content on social media, especially for updates on deals, discounts, awareness, relatability, etc. And data is something we don't have a shortage of because 77% of the consumers are ready to share their data for personalization and better deals.

So, how does a brand cope with the demands of a digital customer, leverage data to improve engagement, and deepen loyalty in 2020?

We explore answers with ‘Stay Ready Dialogues’ series—Capillary’s exclusive event where industry experts, technologists and futurists come together to give you actionable insights and discuss the practical application of data and technology to enhance and optimize the customer experience.

Get Consumer Ready

What you will learn

LEARN to create Customer Evangelism

check_circle How to create Customer Evangelism with new-age MarTech

SHARE real world examples

check_circle On-ground examples of implementing AI and Behavioural Loyalty

TRANSFORM with New-age Martech

check_circle Discover new products, and get hands-on with cutting-edge technology

  • directions_walk09:00AM 10:00AM Registration
  • fiber_manual_record10:05AM - 10:10AM Welcome Note
  • fiber_manual_record10:30AM - 10:40AM Keynote expand_more

    Winning the omnichannel consumer in 2020

    by Avinash Ratta, President & CEO, Grainvelocity

  • fiber_manual_record10:40AM - 11:10AM Growth Story expand_more

    Building one of the largest multi-country loyalty & CRM programs in GCC

    by Shehbaz Shaikh, Chief Retail Officer, Redtag

  • fiber_manual_record11:20AM - 11:50AM Masterclass expand_more

    How to create a consumer ready tech stack

    by Vikram Bhat, Chief Product Officer, Capillary Technologies

  • restaurant12:00PM  Networking Lunch

Moments from the past

Decoding
Digital Consumer
Winning Consumers with Personalized Engagement & Loyalty
Powering Retail with AI &
Innovative Models
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