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Capillary Aviation Solutions

A solution created for airlines, booking companies, and associated industries to scale and grow.

A loyalty solution specifically designed to delight travelers – casual, business, and avid. It helps understand, reward, motivate, and deliver relevant engagement across the traveler’s lifecycle.

Created for Aviation marketers to automate, personalise and accelerate incremental value for travellers while getting a higher yield.

Detailed and better data

Precise, up-to-date data on booking, boarding, and travel status, preferences, frequented destinations, travel class and more to get a clear dashboard view of travelers.

Loyalty program designed for Travelers

Incentivize travelers differentially for sectors covered, journeys undertaken & services opted. Push real-time offers & AI-based recommendations to provide enhanced experiences.

A complete Ecosystem of partners including booking agents.

Finally, a system to manage the entire ecosystem so the customer can gain flexibility and aviation partners can grow.

Why Aviation Solutions?

“Comprehensive traveller engagement solutions,
built for the Aviation industry.”

Proactive acceleration through Aviation solutions

Aviation solutions combine a robust CDP, advanced data segmentation, AI-driven prediction and a loyalty program that gives incremental value to travellers and brands.

Enabling customized offerings based on the traveller segment, type of travel and the frequency of usage and preference of services.
Leverage the Loyalty program to increase customer stickiness.
Earn points on miles travelled, services opted, expenditure on extended ecosystems, and redeem points anytime, anywhere

CHALLENGES

Travel Industry Business Challenges

Low or limited traveller preferences like casual traveller vs business or the avid traveller.

Limited visibility into detailed customer journeys.

Restricted ability to monetize data and evolve service & extended ecosystem.

Limited ability to diversify revenue streams.

FEATURES

Capillary Aviation Solution Features

A complete ecosystem of benefits to accelerate traveller engagement.

In-depth
Traveller View

Unify data from across different touchpoints – reservation systems, boarding gates, in-flight, on ground, and more to get an in-depth view of travellers

Revenue
Diversification

Nudge travellers to spend on new avenues – inflight & concierge services, paid services & more through irresistible dynamic offers & promotions.

Enhanced
Experiences

Extend Loyalty to friends and family – To pool in points, create memorable vacations, earn and redeem seamlessly. Get personalized recommendations on destinations, services upgrades, best rates & more.

Data
Monetization

Develop an extended ecosystem and unlock new revenue streams by monetizing your data & better understanding your guest’s requirements.

KEY CLIENTS

Brands that work on Aviation Solutions

Testimonial

The partnership with Capillary to deploy a full stack e-commerce solution has been very successful to help us scale up very quickly as customers move to a digital environment. The uniqueness of this model is that it allows us as a company to focus on brand, product, marketing and consumer understanding while quickly scaling up e-commerce with all operations being managed by Capillary. This ECO-SaaS ( EComm Solution as a Service) will offer brands and retailers a very quick and efficient pathway to scaling up their e-commerce businesses.

Charath Narasimhan

CEO

Today’s shoppers are spending more time browsing and buying online with the flexibility to shop anytime-anywhere. With Capillary, ASICS has been able to successfully build and expand omnichannel solutions across Southeast Asia to seamlessly connect and engage with our customers no matter where they are. This is just the first step in our journey, and we look forward to continuing this partnership to keep innovating on how we uplift our customers’ experience.

Yogesh Gandhi

MD, ASICS Asia

With the Capillary Loyalty System, we have a more flexible loyalty platform for the varying needs of our customers. More importantly, the system sets us up to create and adopt new loyalty programs that we have not yet done in the past, and enables us to forge partnerships with other business partners that will further enhance our loyalty offerings to our customers.