Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution. Watch Podcast >
Capillary Triumphs with 4 Prestigious Wins at the 2025 International Loyalty Awards! Read more >
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July 31, 2025
Manila, Philippines
Capillary wrapped up NRCE 2025 as a member of the Philippines Retailers Association, with energizing conversations and stronger ties in the Philippine retail community. Our Sales Director, Daisy De Leon, led discussions on the shift from points to full-funnel loyalty. Thank you to all who joined us — the future of loyalty in PH is just getting started!
July 29, 2025
Gold Coast, Australia
Capillary was a proud sponsor at APLC 2025, where the region’s top brands gathered to rethink loyalty. Buzzing conversations at Booth G19 kept the energy high. We also hosted a VIP roundtable with Santosh Reddy, Adam Posner & Terry McMullen — sparking sharp discussions on what to keep, kill, or reimagine in loyalty for 2025.
May 28, 2025
Manila House Private Club, BGC
Capillary and Rockbird co-hosted an exclusive breakfast roundtable in Manila. From structuring programs with purpose to leveraging AI, personalization, and experiential rewards, the discussion tackled key challenges in driving long-term customer engagement led by Jasper Enriquez, a loyalty veteran with 18+ years of experience.
May 13, 2025
The Agenda Media City, Dubai
Capillary was a proud Gold Sponsor at LCG2025! 2-days of conversations at Booth A8 with the Middle East loyalty leaders. Our Fireside Chat featuring Antonio Addario from ALDAR and Siddhant Jain from Capillary, sparked bold takes on transforming loyalty through strategic partnerships. Visitors explored the AI Loyalty Persona Generator designed to decode customer profiles and sharpen loyalty strategy.
May 15, 2025
Dubai
Recognized across 4 categories at ILA 2025, including Best B2B Loyalty Program for Polycab and a Highly Commended award for NASCAR in the Leisure, Experience & Entertainment category. Our team members Kunwar Keshav and Jubin Mehta were awarded Loyalty Trailblazers, acknowledging their leadership and impact in the global loyalty space. 4 Big Wins, 1 Amazing Night!
June 4, 2025
Marina Bay Sands, Singapore
A double win for Capillary Technologies! Polycab India was awarded Loyalty Programme of the Year – India, for its Industry leading initiatives Erajaya took home Electronics & Appliances Retailer of the Year – Indonesia, for its MyEraspace loyalty program These recognitions reflect the strength of our partnerships and our shared commitment to building scalable, insight-led loyalty programs.
Industry Event
June 3, 2025
Marina Bay Sands, Singapore
Capillary exhibited in NRF 2025: Retail's Big Show Asia Pacific at the Singapore Pavilion! It was 3 days of connecting with retail leaders, heads of retail associations, and diving deep into loyalty transformation stories. The curiosity and enthusiasm of everyone who visited our booth #SP26 were truly inspiring. See you again at NRF2026!
Industry Event
April 3, 2025
Frankfurt, Germany
Capillary is proud to be a Gold Sponsor of the first-ever DACH Loyalty Days, a premier two-day congress dedicated to the latest trends in customer loyalty. Join us as we connect with loyalty and CRM experts to explore cutting-edge strategies in customer engagement. Let us know if you'll be attending!
Industry Event
June 4, 2025
The Hilton Hotel | Chicago, IL
Capillary is proud to be a platinum sponsor of CRMC in Chicago. This ‘loyalty & CRM holy grail’ event brings the top loyalty experts across retail and other industries. We are excited to host another impactful workshop and look forward to connecting with retail extraordinaires this upcoming June!
Industry Event
May 20, 2025
The Embassy Suites | Orlando, FL
Capillary is honored to sponsor Loyalty360’s Loyalty Expo in Orlando this year. The Loyalty Expo promises insightful sessions surrounding the current trends leaders are seeing in the industry followed by a spectacular award show celebrating excellence in loyalty across industries.
Industry Event
April 7, 2025
Taj Mahal | Mumbai
We could not be more excited to announce Capillary’s Captivate will be coming to the iconic and historical Taj Mahal Palace this April! We are looking forward to another exciting event that will be centered around AI in Loyalty: From Hype to Impact. RSVP Today!
Industry Event
March 25, 2025
Mandalay Bay | Las Vegas, NV
Capillary is thrilled to sponsor Shoptalk, one of retail’s most anticipated events of the year, this March in Las Vegas! We’re gearing up for a year of dynamic discussions and industry insights with retail top leaders. Viva Las Vegas!
Industry Event
January 14, 2025
Jacob K. Javits Convention Center | NYC
We are excited to attend NRF’s Retail’s Big Show this January to kick off 2025! As the premier event for the retail space, NRF brings together top leaders and innovators, offering invaluable insights to shape the future of retail.
Industry Event
August 29, 2024
Manila, Philippines
Capillary exhibited in the National Retail Conference and Expo (NRCE), the pinnacle event orchestrated by the Philippine Retailers Association (PRA). Our booth buzzed with curiosity as visitors explored how Capillary is redefining customer loyalty in the Philippines.
Industry Event
September 24, 2024
Riyadh, KSA
Capillary was a Gold Sponsor in the annual 3rd Edition CX & Loyalty Summit & Awards KSA 2024, a premier event dedicated to exploring and enhancing customer experience strategies and practices across various industries. Don Smith's presentation, which examined the revolutionary effects of data-driven loyalty on customer-centric ecosystems, was a standout highlight.
Industry Event
September 16, 2024
Mumbai, India
Capillary attended the India's largest and premier retail event hosted by Mapic India formerly know as the Indian Retail Forum (IRF). Over the two days, our team engaged in meaningful conversations with retail leaders, delving into strategies for rethinking customer loyalty in a landscape increasingly influenced by AI and hyper-personalization. The discussions provided valuable insights and sparked innovative ideas that will help businesses adapt and thrive in the evolving retail environment.
Industry Event
September 10, 2024
Manila, Philippines
Capillary was a platinum sponsor at Business 4.0, where innovation, collaboration, and transformative insights took center stage! Capillary’s own Santosh Reddy shared our expertise on the intersection of technology and sustainability with a powerful keynote and presentation and expertly moderated a thought-provoking panel on industry challenges while connecting with industry leaders shaping the future of business.
Industry Event
October 24, 2024
New York, NY | Union Square Cafe
We are thrilled to host an unforgettable evening of networking and delicious cuisine with executive leaders and experts to discuss the latest in customer loyalty, customer experience, AI, loyalty measurement, and more at our Loyalty Leaders NYC Symposium this October.
Industry Event
April 23, 2024
Dubai | World Trade Centre
Capillary sponsored Loyalty Connect Dubai and the International Loyalty Awards in April 2024. Clarissa Schealer, SVP of North American Sales, shared her expertise on stage on ‘The Untapped Potential of B2B Customer Loyalty Programs’ panel.
Industry Event
August 6, 2024
Charlotte, North Carolina | The Omni
The Capillary team is proud to sponsor The Millennium Alliance’s Transformational CMO and Retail Assembly, bringing together the top minds in the retail space to determine roadmaps of implementations and partners required to achieve their loyalty and customer engagement goals.
Industry Event
June 4, 2024
Orlando, Florida | The Embassy Suites
Capillary & our clients were proud to have taken home a handful of awards at this year's Loyalty Expo, hosted by Loyalty360 in Orlando, Florida. Capillary took home the Gold in the 360 Degree Supplier Award and our client’s awards included Creative Campaign and Communications, Technology and Trends and Customer Experience Strategy. Capillary's Don Smith also hosted a jam-packed workshop 'The Loyalty Marketer’s Toolkit: Essentials for Loyalty Analytics'.
Industry Event
October 15, 2024
Amsterdam
Capillary continues its expansion into Europe by sponsoring The BIG Handshake - Loyalty in October in Amsterdam. Join us at this great networking event for the best Loyalty & CRM leaders across industries.
Industry Event
September 17, 2024
Chicago, Illinois | Hotel Chicago Downtown, Autograph Collection
Capillary will be sponsoring the Loyalty Summit & the Frequent Traveler Awards in September 2024, bringing loyalty expertise to industry leaders in the travel and hospitality space. Loyalty Summit brings together high-powered travel industry executives and influential loyalty leaders from around the globe.
Industry Event
November 19, 2024
Phoenix, Arizona | JW Marriott Phoenix Desert Ridge
Capillary is proud to sponsor and attend the premiere Travel and Hospitality event, Phocuswright in Phoenix, Arizona this November with leading industry experts. The travel and hospitality industry is now more than ever looking at 'A New Age' in technology advancements and how to use AI to cultivate loyalty and engage their customers. Capillary will also be hosting a breakout session on Tuesday, November 19th.
Industry Event
August 7, 2024
Australia | QT Resort Gold Coast
As a sponsor at the Asia Pacific Loyalty Conference, Capillary's loyalty experts - Santosh Reddy Nigudagi and Vinodhan Alagasamy delved deeper into how AI-driven personalization and cutting-edge engagement strategies helps brands drive revenue and customer retention in the APAC Region.
Industry Event
July 23, 2024
Bengaluru | Sheraton Grand Bangalore Hotel at Brigade Gateway
Capillary proudly sponsored the Bengaluru Retail Summit 2024 and led the conversation on innovating the retail space with advanced loyalty solutions. Our team interacted with industry leaders and led the way for insightful conversations on how advanced loyalty solutions can transform the future of retail.
Industry Event
February 26, 2024
Palm Springs, California | JW Marriott Desert Springs
Join us in sunny California for the 25th anniversary of eCommerce and retail’s premier event of the year, eTail Palm Springs 2024. Capillary joins top retail leaders to discuss cutting-edge technology, eCommerce and digital marketing strategies for this ever-evolving industry.
Industry Event
March 4, 2024
London | Hilton Syon Park
Capillary is proud to sponsor the CX BFSI UK Exchange in London, the premier invitation-only event for customer experience leaders in banking, financial services and insurance. Join us as we connect with UK leaders of Digital Customer Management and CX Leaders looking to discuss their biggest challenges and explore the solutions to help tackle them.
Industry Event
May 20, 2024
Chicago, Illinois | Hilton Chicago
Capillary is a proud sponsor of CRMC 2024, a leading North American event for Loyalty and CRM leaders in retail and other industries for almost thirty years. Don Smith, Capillary EVP, Chief Consulting Officer, hosted a standing room only workshop at this event & Capillary leaders promoted a ‘Goodbye 80’s Loyalty’ social photobooth.
Industry Event
September 13, 2023
Dallas, Texas | Hilton Anatole
Capillary is attending FSTec - the top foodservice technology conference where restaurants and tech connect. Join Capillary in Dallas to learn how the dining industry is transforming and what brands should be doing to increase & retain dining loyalty.
Industry Event
September 26, 2023
New York City, NY
Capillary is attending the Skift Global Forum, the flagship global conference for the travel & hospitality industry. Connect with Capillary in NYC at this ‘can’t miss’ event for travel leaders.
Industry Event
October 10, 2023
InterContinental Hotel, Miami
Capillary is proud to sponsor CX BFSI in Miami! Connect with us at the premier event for banking, financial services & insurance industry leaders.
Industry Event
October 16, 2023
Novotel, Amsterdam City Centre
Capillary is thrilled to participate in the 2023 ‘The Big Handshake - Loyalty’ in October in Amsterdam. Join us at this great networking event for the best Loyalty & CRM leaders across industries.
Industry Event
June 7, 2023
The Chicago Hilton
Capillary is a key sponsor at the Customer Relationship Management Conference (CRMC) event, a leading North American event for Loyalty and CRM leaders in retail and other industries for almost thirty years. Capillary will also speak with its NASCAR client about their Fan Rewards program during the event.
Roundtable
April 12, 2023
St. Regis, Mumbai
Capillary is hosting a roundtable event on 'Evolving CX, Loyalty & Personalization in the Fast-Changing Digital World' where we are bringing together an exclusive group of senior CX, Marketing, & Digital leaders to exchange ideas, share best practices, and provide insights. The key focus areas will be the shift in buying preferences, the role of technology in driving customer engagement, retention, and loyalty for B2B & B2C business.
Industry Event
March 27, 2023
Avani Riverside, Bangkok
An Oil and Gas industry-focused networking event that brought together leading fuel retailers from Asia Pacific and Australia alongside international suppliers. Organized by OpenRoom Events Ltd., the event was packed with an agenda to network, share ideas, and discover new products and new ways of doing business.
Industry Event
February 27, 2023
Palm Springs, CA
An eCommerce and retail event in North America with invaluable insights and strategies from leading brands across the globe. Capillary's SVP of Loyalty - Joe Doran shared his loyalty expertise on the panel, 'Tips and Tricks To Successfully Execute A Loyalty Program,' along with other industry leaders.
Roundtable
March 2, 2023
Pullman Downtown, Dubai
Hosted a roundtable event on 'CX, loyalty & commerce in a fast-changing digital world' with an exclusive group of senior CX, Marketing, & Digital leaders, where they exchanged ideas, provided insights & shared best practices. It was great to see industry leaders navigating the shift in buying preferences and consumer behavior that have contributed to evolving CX across omnichannel journeys, and the need for personalized experiences.
Partner Event
February 28, 2023
District 01, Ho Chi Minh City
A premier event for C-level technology leaders in the field of data solutions was successfully concluded with state-of-the-art perspectives about data. Organized by AKA Digital, our partner in Vietnam. Capillary's Shawn Chan, Head of Sales, APAC, shared his experiences on how the data capture framework embedded in loyalty programs is helping modern retailers drive success.
Partner Event
February 16, 2023
Rembrandt Hotel & Suites, Bangkok
A premier event for C-level technology leaders in the field of data solutions was successfully concluded with powerful insights into data-driven loyalty. Organized by Solstium, our partner in Thailand. Capillary's Thitima Guntawatsakul (Moo), Director of Sales - Thailand, showcased the importance of first-party data for business success & how brands should rethink their loyalty programs as a value exchange framework for growth & expansion.
Roundtable
November 10, 2022
The Fullerton Hotel, Singapore
This is a closed door event to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions and networking during a 1-hour free flow panel discussion. The event was hosted by Retail Asia magazine in collaboration with Capillary Technologies.
Industry Event
November 1, 2022
The Vineyard, Cape Town
ReFuelForum is a networking event that brings the leading fuel retailers and oil companies from across Africa alongside local and international suppliers for a program of conference debate, pre-arranged meetings, and networking. It is organised by OpenRoom Events Ltd, who run an international portfolio of Summits across the globe.
Webinar
September 22, 2022
Virtual
Unfolding the rapidly changing digital sphere with growing SuperApps ecosystem, watch our guest speaker, Pratik Pal, CEO, TATA Digital along with Aneesh Reddy, Executive Director & CEO, Capillary Technologies in this scintillating discussion on Era of SuperApps - Unearthing digital growth possibilities.
Roundtable
September 21, 2022
The Westin Jakarta, Indonesia
This is a closed door event to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions and networking during a 1-hour free flow panel discussion. The event was hosted by Rockbird Media in collaboration with Capillary Technologies.
Roundtable
August 24, 2022
Siam Kempinski, Bangkok
This is a closed door event to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions and networking during a 1-hour free flow panel discussion. The event was hosted by Ortus Club in collaboration with Capillary Technologies.
Industry Event
August 15, 2022
Sarinah, Jakarta
Indonesia’s Shopping Center Retailers and Tenants Association (Hippindo) organized Indonesia Retail Summit (IRS) as a part of Hippindo’s endeavors to revive Indonesia’s retail industry and explore the market potential to compete globally. Capillary was a proud exhibitor and sponsor to meet and network through conference sessions and 1:1 retailer meet-ups.
Industry Event
July 28, 2022
Singapore
The Marketing Exchange Forum provides a platform that helps leading marketing executives evaluate and partner with relevant suppliers and solution providers, while we connect innovative marketing companies with these marketing strategists. Capillary was a proud sponsor to meet and network through conference sessions and 1:1 retailer meet-ups.
Industry Event
July 28, 2022
Manila, Philippines
Retail & E-commerce Summit Asia, Philippines edition, aimed to gather leaders of respectable brands across sectors to convene in high-level sessions about the most pressing and most in demand topics in Retail & E-commerce. Capillary participated in this event as an Bronze sponsor to meet and network through conference sessions, lounge discussions and 1:1 retailer meet-ups.
Industry Event
June 28, 2022
Singapore
ReFuelForum is a networking event that brings the leading fuel retailers and oil companies from across Asia Pacific alongside local and international suppliers for a program of conference debate, pre-arranged meetings, and networking. It is organised by OpenRoom Events Ltd, who run an international portfolio of Summits across the globe.
Roundtable
June 28, 2022
Dubai, UAE
This is a closed door event to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions and networking during a 1-hour free flow panel discussion. The event was hosted by Ortus Club in collaboration with Capillary Technologies.
Industry Event
June 8, 2022
Singapore
eTail Asia provides a platform that helps leading marketing executives evaluate and partner with relevant suppliers and solution providers, while we connect innovative marketing companies with these marketing strategists. Capillary was a proud sponsor to meet and network through conference sessions and 1:1 retailer meet-ups.
Customer Event
June 7, 2022
Dubai, UAE
Capillary hosted a get-together with our customers and partners in Dubai.
Customer Event
May 27, 2022
Bengaluru, India
Capillary hosted a get-together with our customers and partners in Bengaluru.
Webinar
May 24, 2022
Virtual
Listen to the successful business strategies to win in today’s world, how customers transition from one stage to another based on their brand interactions and fostering loyalty in consumer durables domain, especially in the consumer electronics sector.
Roundtable
May 18, 2022
Manila
This is a closed door event to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions and networking during a 1-hour free flow panel discussion. The event was hosted by Ortus Club in collaboration with Capillary Technologies.
Customer Event
April 1, 2022
Kuala Lumpur, Malaysia
Capillary hosted a get-together with our customers and partners in Kuala Lumpur
Roundtable
March 11, 2022
Virtual
A virtual roundtable to interact with customer experience, loyalty & marketing experts and get insights on the latest trends along with real-world solutions. The roundtable discussion was hosted by Econimic Times in collaboration with Capillary Technologies
Industry Event
February 21, 2022
Dubai, UAE
ReFuelForum is a networking event that brings the leading fuel retailers and oil companies from across Middle East alongside local and international suppliers for a program of conference debate, pre-arranged meetings, and networking. It is organised by OpenRoom Events Ltd, who run an international portfolio of Summits across the globe.
Webinar
February 16, 2022
Virtual
Know all about CPG’s brand new outlook, the role of DTC (direct-to-consumer) in CPG and how advanced AI/ML technologies can revolutionize DTC. Hear it all from our guest speakers Sucharita Kodali (VP, Principal Analyst, Forrester) and Lance Patrick (Global Price and Promotion Analytics Leader, General Mills) along with Capillary Technologies’ Chief Data Officer, Justin Richie in this webinar.
Webinar
July 1, 2021
Virtual
In this fireside chat, we spoke to the man who led PUMA's race to become the number 1 sportswear brand in India - Abhishek Ganguly (Managing Director, PUMA India & Southeast Asia). Catch him as he shares highlights and insights on PUMA India's fast-paced journey, great work culture, and steady digital marketing approach with Aneesh Reddy (Co-founder and CEO, Capillary Technologies).
Webinar
June 10, 2021
Virtual
Learn how REDTAG, a leader in the fashion and lifestyle market with 180+ stores across the Middle East and Asia, has sustained growth with path-breaking customer experience(CX) strategies in a chat with Shehbaz Shaikh, Chief Retail Officer, REDTAG alongside Aneesh Reddy, Co-founder & CEO, Capillary Technologies.
Webinar
April 8, 2021
Virtual
Hear from Pak Senda Parentino, CDO of the Erajaya Group in Indonesia who spearheaded the company's path-breaking digital strategy as he shares his retail journey with Aneesh Reddy, Co-founder, and CEO, Capillary Technologies for a virtual fireside chat.
Webinar
April 7, 2021
Virtual
Learn how Bata uses Capillary’s CRM, Analytics, eCommerce, and loyalty solutions to generate real-time insights and deliver more dynamic personalized customer experiences.
Webinar
March 9, 2021
Virtual
Watch our exclusive panel discussion in collaboration with the Boston Consulting Group on 'Driving Growth through Data Led Customer Engagement' with industry experts Mr. Anil Konidena (CEO & Head of South East Asia, Landmark Group), Ms. Margot Torres (MD, McDonald's Philippines), Mr. Sandeep Bhalla (Senior Advisor, BCG), and Aneesh Reddy (Co-founder and CEO, Capillary Technologies).
Webinar
January 28, 2021
Virtual
In the first edition of Capillary Intelligent Tech Series, we were joined by Ashish Dikshit (Managing Director, Aditya Birla Fashion Retail Limited) and Aneesh Reddy (CEO and Co-founder, Capillary Technologies). In this virtual Fireside Chat, they discuss the impact of the COVID pandemic and share insights around business strategies, retail trends, and technology innovations that will help brands chart a rebound in 2021.
