Your Shoppers’ Data can Create Memorable Experiences Every Time
While traditional shopping becomes more obsolete and premium, in the wake of rapid digital transformation, the future of omnichannel retail is data-driven and personalized. Customers expect nothing short of the most striking and meaningful moments of truth that enable...
Best Practices from Top Loyalty Programs In India
Intense competition, reduction in profit margins, and the wave of digitization have posed challenges for the brands to win loyal customers. The struggle of maintaining this streak for any brand is more critical than getting first-time shoppers. Price fluctuations...
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Malaysia’s Data-Powered Loyalty Market is Growing Stronger: A Strategic CRM Deep Dive
Data has become the biggest asset for marketing giants today who are innovating heavily through the new normal. The shift to data-centricity, in terms of customer retention, has meant introducing advanced analytical loyalty solutions across the world’s largest...
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The Digital Transformative Journey of Saudi Arabia’s Leading QSR Brand
With advancing competition, evolving technology, and digitization, attaining customer satisfaction while maintaining the time frame of deliveries is no easy feat. Ordering food online is an on-the-go task both for Gen Z and millennials. In Saudi Arabia, serving...
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The Customer Loyalty Glossary From A to Z: Words You Must Know
Unlearning and learning again has become the mantra for businesses to embrace the post-COVID-19 pandemic life. Clearly, if there is one thing that became a hit with brands and is steadily growing this year, it is customer loyalty. A staggering 75% prefer a brand with...
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Capillary’s Winning Streak at The Loyalty and Engagement Awards 2022 – 1 Gold and 2 Silver
Taking the winsome legacy of Loyalty & Engagement Awards (L&E), we are thrilled to share that Capillary Technologies bagged 1 Gold and 2 Silver this year at the L&E Awards 2022. Helmed by Marketing Interactive, the award entries were opened in late December 2021 for...
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Luxuriously Dubai: Shoppers’ Paradise, Marketers’ Delight
Whether emotional, social, structural or financial, the world of luxury branding has opened up many new aspirations over the decades. But there is perhaps no country in the world more profoundly driven to luxuriously delight its shoppers than Dubai. The shopping...
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