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Industries Solutions hospitality

Capillary Hospitality Solutions

Transform your guest relationships from one-off, occasional visits to deeper relationships and deliver meaningful, personalised experiences.

A new and evolving solution that takes every data point to actionable moments leading to experiential customer engagement, opening significant growth opportunities while effectively increasing revenue per guest.

Created for hospitality marketers to automate, personalise and accelerate incremental value for your guests while getting a higher yield.

Detailed view of guests

Get a detailed view of guest interactions across own and franchise properties, spend patterns, stay, dining preferences, activities and more. Consolidate the data to enhance guest experiences & service quality.

Differentiate the definition of loyalty

Define and structure incentives & benefits for guests based on category & type of properties, services, spending, and gamify experiences through challenges and opt-ins. NUDGE your guests to build deeper relationships.

Personalize & Enhance Experiences

Push personalized AI-driven recommendations on best offers, unlock & instantly provide irresistible promotions. Engage with guests through their lifecycle – both when inside & outside your properties.

Why Hospitality Solutions?

“Get the advantage ahead of what the industry is discovering.”

Hospitality solutions are a unique combination that can help hospitality businesses; service industries keep their brands top of mind by achieving repeat visits, higher yield and ancillary revenue.

With massive changes in the hospitality industry, guest preferences and engagement, this solution keeps the engagement relevant and impactful:

By creating a lifecycle of services through data and omnichannel engagement.
Increase interactions through intelligent and targeted offers and increase reasons to return.
Integrating brands, third-party associates and other hospitality services, thus unlocking multiple avenues for guest expenditures.

CHALLENGES

Hospitality Industry Business Challenges

Siloed data residency leading to data redundancy, duplicity and fragmented view of guests.

Limited view into on-property / off-property guest activities outside stay and dine-in.

Inability to link dine-in and in-house benefits (broken and bifurcated programs /benefits)

Limited ability to personalize communications and experiences through the guest journey.

FEATURES

Capillary Hospitality Solution Features

Built for hospitality services industry. Built for scale.

A comprehensive view of guests

Leverage a Consumer Data Platform to unify fragmented data into a comprehensive view of guests’ stays, dine-in, activities & more. Assert privacy controls for own / franchise members to access data.

Gamified Loyalty, Enhanced Engagement

Infuse gamification aspects such as challenges to nudge guests to achieve stay milestones. Leverage the power of AI-ML to suggest destinations and packages and offer the best deals on the preferred guest channels.

Nested Loyalty, Multiple Benefits

Create multiple nested loyalty programs with the proprietary MLP (Multi-Loyalty Program) framework to link dine-in, stay and paid loyalty programs. Provide differentiated rewards for stay and expenditure at own and franchise properties

Enhance revenue through Ecosystem

Extend loyalty programs and benefits for corporate bookers, agents and ecosystem partners – Go beyond conventional offerings to generate revenue through data monetization, complementing benefits, services and more.

KEY CLIENTS

Brands that work on Hospitality Solutions

Testimonial

At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders.... Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.