Get the best loyalty & customer engagement platform out there!
- Design industry shaping loyalty programs
- Integrate easily and go live quicker
- Deliver hyper-personalized consumer experiences
Hospitality Loyalty Solutions
Capillary Technologies Hospitality Solutions
Transform your guest relationships from one-off, occasional visits to deeper relationships and deliver meaningful, personalised experiences.
A new and evolving solution that takes every data point to actionable moments leading to experiential customer engagement, opening significant growth opportunities while effectively increasing revenue per guest.
Created for hospitality marketers to automate, personalize and accelerate incremental value for your guests while getting a higher yield.
Detailed view of guests
Get a detailed view of guest interactions across own and franchise properties, spend patterns, stay, dining preferences, activities and more. Consolidate the data to enhance guest experiences & service quality.
Differentiate the definition of loyalty
Define and structure incentives & benefits for guests based on category & type of properties, services, spending, and gamify experiences through challenges and opt-ins. NUDGE your guests to build deeper relationships.
Personalize & Enhance Experiences
Push personalized AI-driven recommendations on best offers, unlock & instantly provide irresistible promotions. Engage with guests through their lifecycle – both when inside & outside your properties.
Why Hospitality Solutions?
“Get the advantage ahead of what the industry is discovering.”
Hospitality solutions are a unique combination that can help hospitality businesses; service industries keep their brands top of mind by achieving repeat visits, higher yield and ancillary revenue.
With massive changes in the hospitality industry, guest preferences and engagement, this solution keeps the engagement relevant and impactful:
- By creating a lifecycle of services through data and omnichannel engagement.
- Increase interactions through intelligent and targeted offers and increase reasons to return.
- Integrating brands, third-party associates and other hospitality services, thus unlocking multiple avenues for guest expenditures.
CHALLENGES
Hospitality Industry Business Challenges
Siloed data residency leading to data redundancy, duplicity and fragmented view of guests.
Limited view into on-property / off-property guest activities outside stay and dine-in.
Inability to link dine-in and in-house benefits (broken and bifurcated programs /benefits)
Limited ability to personalize communications and experiences through the guest journey.
FEATURES
Capillary Technologies Hospitality Solution Features
Built for hospitality services industry. Built for scale.
A comprehensive view of guests
Leverage a Consumer Data Platform to unify fragmented data into a comprehensive view of guests’ stays, dine-in, activities & more. Assert privacy controls for own / franchise members to access data.
Gamified Loyalty, Enhanced Engagement
Infuse gamification aspects such as challenges to nudge guests to achieve stay milestones. Leverage the power of AI-ML to suggest destinations and packages and offer the best deals on the preferred guest channels.
Nested Loyalty, Multiple Benefits
Create multiple nested loyalty programs with the proprietary MLP (Multi-Loyalty Program) framework to link dine-in, stay and paid loyalty programs. Provide differentiated rewards for stay and expenditure at own and franchise properties
Enhance revenue through Ecosystem
Extend loyalty programs and benefits for corporate bookers, agents and ecosystem partners – Go beyond conventional offerings to generate revenue through data monetization, complementing benefits, services and more.
KEY CLIENTS
Brands that work on Hospitality Solutions
At Domino’s Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders. …Read more
Harneet Singh
CEO, Domino’s Pizza, Indonesia
RESOURCES
Hospitality Related Resources
Blogs
Hospitality Loyalty Program Strategies for Today�...
The White Elephant We are referring to the (erstwhile) frequent traveler’s elite status in glitzy hotel chains worldwide. If yo……
Hospitality
5 Best Hotel Loyalty Programs And Their Engagement Strategies
Hospitality is the broad segment with sectors ranging from accommodation to tourism; restaurants to entertainment & recreation. Al…
Guides
Top 6 Metrics To Measure Customer Loyalty in 2025...
Time and again, it has been seen that loyal customers convert friends and family into customers just through word of mouth, and th……