Capillary acquires US-based Brierley+Partners    Read more >

Capillary named a Leader in SPARK Matrix™: Customer Loyalty Solutions, Q2 2024 Report     Read more >

Capillary Hospitality Solutions

Transform your guest relationships from one-off, occasional visits to deeper relationships and deliver meaningful, personalised experiences.
A new and evolving solution that takes every data point to actionable moments leading to experiential customer engagement, opening significant growth opportunities while effectively increasing revenue per guest.
Created for hospitality marketers to automate, personalise and accelerate incremental value for your guests while getting a higher yield.
Detailed view of guests

Get a detailed view of guest interactions across own and franchise properties, spend patterns, stay, dining preferences, activities and more. Consolidate the data to enhance guest experiences & service quality.

Differentiate the definition of loyalty

Define and structure incentives & benefits for guests based on category & type of properties, services, spending, and gamify experiences through challenges and opt-ins. NUDGE your guests to build deeper relationships.

Personalize & Enhance Experiences

Push personalized AI-driven recommendations on best offers, unlock & instantly provide irresistible promotions. Engage with guests through their lifecycle – both when inside & outside your properties.

Solutions hospitality
Why Hospitality Solutions?
“Get the advantage ahead of what the industry is discovering.”
Hospitality solutions are a unique combination that can help hospitality businesses; service industries keep their brands top of mind by achieving repeat visits, higher yield and ancillary revenue.
Solutions hospitality
With massive changes in the hospitality industry, guest preferences and engagement, this solution keeps the engagement relevant and impactful:
  • By creating a lifecycle of services through data and omnichannel engagement.
  • Increase interactions through intelligent and targeted offers and increase reasons to return.
  • Integrating brands, third-party associates and other hospitality services, thus unlocking multiple avenues for guest expenditures.
Hospitality Industry Business Challenges

Siloed data residency leading to data redundancy, duplicity and fragmented view of guests.

Limited view into on-property / off-property guest activities outside stay and dine-in.

Inability to link dine-in and in-house benefits (broken and bifurcated programs /benefits)

Limited ability to personalize communications and experiences through the guest journey.

Capillary Hospitality Solution Features
Built for hospitality services industry. Built for scale.
Brands that work on Hospitality Solutions


Hospitality Related Resources

Contact Us

Get the best loyalty &
customer engagement platform out there!
  • Design industry shaping loyalty programs
  • Integrate easily and go live quicker
  • Deliver hyper-personalized consumer experiences
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