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Goodbye
80’s Loyalty

Welcome to the Future

Hyper-personalized loyalty
Built for the AI age



LEARN MORE
Home

Capillary Tops
The Charts

SPARK MatrixTM:
Customer Loyalty
Solutions, Q2 2024



DOWNLOAD REPORT
Home

New World
of Generative
Loyalty

GenAI Powered
Customer Loyalty



LEARN MORE
Home

Capillary Named
A Leader

Forrester WaveTM
Loyalty Technology
Solutions, Q1 2023 Report



DOWNLOAD REPORT

Goodbye
80’s Loyalty

Welcome to the Future

Hyper-personalized loyalty
Built for the AI age



LEARN MORE

Capillary Tops
The Charts

SPARK MatrixTM:
Customer Loyalty
Solutions, Q2 2024



DOWNLOAD REPORT

New World
of Generative
Loyalty

GenAI Powered
Customer Loyalty



LEARN MORE

Capillary Named
A Leader

Forrester WaveTM
Loyalty Technology
Solutions, Q1 2023 Report



DOWNLOAD REPORT

CAPILLARY HIGHLIGHTS

Pioneers of Managed SaaS
Best-in-class loyalty technology platform with expert services
1 Bn+ Consumers
400+ Brands
500+ Loyalty Programs
600Bn+ Points Transacted
20% Increase in
Sales
60% Improved Customer
Retention
50% Increased Customer
Satisfaction

AI POWERED PLATFORM

Generate Loyalty
That Results Into Revenue

Increase Customer Retention

Encourage repeat business, and boost your customer relationships with personalized loyalty programs

Personalized Omnichannel Communication

Build relationships at every interaction and hyper-personalize your customer engagement

Advanced Reporting Analytics

Drive profitable loyalty programs through platform-generated reports and insights

Consumer Data Platform

Increase program efficiency at scale through a robust member data platform

Extensive Rewards Network

Identify, source, and catalog thousands of intelligence-based offers to delight customers

MANAGED SAAS SOLUTIONS

Industry Expertise

Market leaders across verticals
choose the Capillary Platform

Capillary Technologies is a managed SaaS solution for enterprises across verticals. From the USA to Europe to SEA to the Middle East, we support various industries across regions. Capillary powers 500+ loyalty programs in 30+ countries in more than 10 industry verticals.

Aviation
Airlines

Designed to delight travelers - casual, business and avid. We help you understand, reward, motivate and deliver relevant engagement across the traveler’s lifecycle.

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Fuel Retail
Fuel Retail

Create customer choice today while preparing for a dynamic fuel retail future with a well-defined customer loyalty program designed explicitly for fuel retail.

Know More
CPG
CPG

Take your sales goals to the next level with effective sales and customer management, ready-to-use actionable data, channel growth insights and complete control to scale.

Know More
Groups & Conglomerates
Groups & Conglomerates

Bring operational efficiency across large conglomerates with multiple brands and labels as part of one unified exercise to deliver better.

Know More
Hospitality
Hospitality

Attract your best guests, know them better and deliver the best experience that can increase the frequency and stay memorable with solutions built for hospitality.

Know More
Retail
Retail

Enhance your retail engagement with a seamless omnichannel loyalty program. Create value accurately for your customers while incentivizing sales.

Know More
Food & Beverage
Food & Beverage

Create brand choice, build stickiness and engage with your unique community so you consistently deliver to the customers who love and follow you most.

Know More

RECOGNITION & AWARDS

Impacting the world through the power of innovation

the forrester wave

Capillary named a
Leader in Forrester’s
Wave Report for Loyalty

Capillary scored 4.12/5 in the Current Offering category, which is the highest among any solution provider in the evaluation and we believe that this is what truly sets us apart.

Download Report

DATA & SECURITY

Data Security, Compliance, Governance, and Data Privacy

Artboard

Customer Data
is our topmost priority

Data security and privacy is absolutely critical in today's digital age. Capillary's focus on compliance and adherence to guidelines will give you confidence about safeguarding your customer data.

KEY CLIENTS

Over 250 brands and marketers trust
Capillary globally

Fossil
Puma
Al-futtin
Erajaya
Blackberrys
United Colors of Benetton
Calvin Klein
Sephora
Bath & Body Works
BIBA
Redtag
Hardees
Indian Terrain
Asics
Simply
Marks and Spencer
Lots Wholesale Solution
HOYA
Arrow
Twenty4
Vanheusen
Matahari
Arvind
ALDO
Pantaloons
Jotun
Peter England
Pizza-Hut
TATA
Dominos
TBZ
Valiram
Taj
liali
Vishal
Kanmo Group
1India Family Mart
Aditya Birla Group
Tommy Hilfiger
Petron
Shell
Malabar Home
YARA
Indigo
optum

Testimonial

Testimonial

asic

Today’s shoppers are spending more time browsing and buying online with the flexibility to shop anytime-anywhere. With Capillary, ASICS has been able to successfully build and expand omnichannel solutions across Southeast Asia to seamlessly connect and engage with our customers no matter where they are. This is just the first step in our journey, and we look forward to continuing this partnership to keep innovating on how we uplift our customers’ experience.

Yogesh Gandhi

Yogesh Gandhi

MD, ASICS Asia

Shell

Listening to what consumers seek and need is at the heart of what we do, and that fueled us to take the leap of faith to move our Loyalty platform from card-based to app-based last year. The result has been amazing, we tripled member active rate and accelerated member acquisition tremendously from bringing in compelling offers that delight consumers, thanks to Capillary and all the stakeholders involved.

Dian Kusumadewi

Dian Kusumadewi

Vice President of Mobile Marketing

Jotun

This award is a testament to our unwavering dedication to our partners/ painters. By blending the excitement of gamification, we've experienced unparalleled levels of engagement and deeper connections with our valued partners/ painters. This recognition reaffirms our commitment to them and solidifies our position as industry leaders. We are deeply grateful for the remarkable honor and will continue to push boundaries and set new benchmarks with gratitude and enthusiasm.

Huynh Tran Nam

Huynh Tran Nam

Marketing Director of Jotun Vietnam

VISHSAL

Vishal Mega Mart is on a mission to make aspirations affordable for all its customers. When we launched our loyalty program ‘Shop for Free’ back in 2012, we were amongst the first few that went mobile only. Since then, we have grown to become one of the largest programs with 100M+ satisfied shoppers who visit our ever increasing number of stores across the length and breadth of the country. We have leveraged analytics at scale to deliver value to our shoppers. Our campaigns are personalized for individual shoppers based on their preferences of when and what they buy, helping us fulfill their aspirations. We are proud to partner with Capillary Technologies. They clearly understand our mission, and have enabled us to engage effectively with our shoppers.

Gunender Kapur

Gunender Kapur

Investor CEO

Fossil Puma
Al-futtin Erajaya
Blackberrys United Colors of Benetton
Calvin Klein Sephora
Bath & Body Works BIBA
Redtag Hardees
Indian Terrain Asics
Simply Marks and Spencer
Lots Wholesale Solution HOYA
Arrow Twenty4
Vanheusen Matahari
Arvind ALDO
Pantaloons Jotun
Peter England Pizza-Hut
TATA Dominos
TBZ Valiram
Taj liali
Vishal Kanmo Group
1India Family Mart Aditya Birla Group
Tommy Hilfiger Petron
Shell Malabar Home
YARA Indigo
optum

Testimonial

asic

Today’s shoppers are spending more time browsing and buying online with the flexibility to shop anytime-anywhere. With Capillary, ASICS has been able to successfully build and expand omnichannel solutions across Southeast Asia to seamlessly connect and engage with our customers no matter where they are. This is just the first step in our journey, and we look forward to continuing this partnership to keep innovating on how we uplift our customers’ experience.

Yogesh Gandhi

Yogesh Gandhi

MD, ASICS Asia

Shell

Listening to what consumers seek and need is at the heart of what we do, and that fueled us to take the leap of faith to move our Loyalty platform from card-based to app-based last year. The result has been amazing, we tripled member active rate and accelerated member acquisition tremendously from bringing in compelling offers that delight consumers, thanks to Capillary and all the stakeholders involved.

Dian Kusumadewi

Dian Kusumadewi

Vice President of Mobile Marketing

Jotun

This award is a testament to our unwavering dedication to our partners/ painters. By blending the excitement of gamification, we've experienced unparalleled levels of engagement and deeper connections with our valued partners/ painters. This recognition reaffirms our commitment to them and solidifies our position as industry leaders. We are deeply grateful for the remarkable honor and will continue to push boundaries and set new benchmarks with gratitude and enthusiasm.

Huynh Tran Nam

Huynh Tran Nam

Marketing Director of Jotun Vietnam

VISHSAL

Vishal Mega Mart is on a mission to make aspirations affordable for all its customers. When we launched our loyalty program ‘Shop for Free’ back in 2012, we were amongst the first few that went mobile only. Since then, we have grown to become one of the largest programs with 100M+ satisfied shoppers who visit our ever increasing number of stores across the length and breadth of the country. We have leveraged analytics at scale to deliver value to our shoppers. Our campaigns are personalized for individual shoppers based on their preferences of when and what they buy, helping us fulfill their aspirations. We are proud to partner with Capillary Technologies. They clearly understand our mission, and have enabled us to engage effectively with our shoppers.

Gunender Kapur

Gunender Kapur

Investor CEO

IN THE NEWS

Find out the latest at Capillary

Capillary, KPMG Ink Strategic Alliance Partnership

Capillary, KPMG ink strategic alliance partnership

Capillary Technologies (a B2B SaaS platform for customer engagement and loyalty) inked strategic partnership with KPMG in India for loyalty and customer engagement solutions.

Read More
Sameer Garde

Sameer Garde to take over as CEO of Capillary Technologies

Sameer Garde, an independent director with software products company Capillary Technologies, will take over as the company’s chief executive officer (CEO) from January 1, 2023, the company said on Wednesday.

Read More
Read All News Updates

PARTNERSHIP

Creating ideas and partnering
collaborations that help us give you the best

Capillary’s Alliance program focuses on identifying, managing and nurturing relationships with a network of global and regional strategic partners. The program offers a wide range of benefits, recognitions and rewards to our partners to ensure our mutual success. The partnership approach aligns go-to-market initiatives across partners to deliver superlative value to customers.

CAREERS

Celebrate People. Celebrate Work.

We believe it's people all the way

At Capillary, we celebrate our people’s vision, passion, success, growth and hope. We truly appreciate even the smallest things that our people do and celebrate them every single day at work.

Our values

Make Customers Successful

Be Audacious

Be Accountable

Deliver Excellence

One Capillary

RESOURCES

Insightful Resources

7 Successful Emotional
Emotional Loyalty

7 Successful Emotional Loyalty Campaigns that Work...

“93% of businesses agree that consumers are more likely to shop from brands they feel connected to,” mentions a Forrester thought leadership paper...

Read Story
In-Store Analytics Solution
Guides

In-Store Analytics Solution...

No matter what the naysayers say. Brick and mortar stores have only grown in numbers and sophistication despite the popularity of ecommerce....

Read Story

Contact Us

Get the best loyalty &
customer engagement platform out there!
  • Design industry shaping loyalty programs
  • Integrate easily and go live quicker
  • Deliver hyper-personalized consumer experiences
Request A Call
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