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Capillary named a Leader in The Forrester Wave™: Loyalty Technology Solutions, Q1 2023 Report     Read more >

10 Actionable KPIs to boost ecommerce business

Boost your eCommerce business with 10+ actionable KPIs

Here are some KPIs that eCommerce business owners should focus on in order to improve the performance of their business:

  • Conversion rate: the percentage of visitors who make a purchase
  • Average order value: the average amount spent per transaction
  • Customer acquisition cost: the cost of acquiring a new customer
  • Customer lifetime value: the projected revenue that a customer will generate over their lifetime
  • Customer satisfaction: the overall satisfaction of customers with the products and services offered

By providing actionable strategies and tips, the white paper would help eCommerce business owners effectively use KPIs to boost their businesses and achieve long-term success.

GET THE REPORT

Become future proof by backing your growth strategy with actionable data

FOR BRAND

brand

Net Promoter Score (NPS) can be a great way to measure customer satisfaction and brand perception

FOR MARKETING

marketing

Customer Lifetime Contribution (CLTC), Customer Acquisition Cost and other numbers marketers need to look at

FOR PRODUCT

product

The conversion rate of your website and products is a quick way to look at overall product performance

FOR FINANCE

finance

Analysing Cash Conversion Cycles could give you important insights into achieving profitability online

The Right Customer Loyalty Program For

You Crafting a loyalty program that works for your brand can be tricky, but it is crucial. An effective loyalty program creates an emotional attachment to your brand, and makes customers feel valued. It will increase engagement, and help you understand who your most valuable customers are; but the first and most important step for increasing customer loyalty is to measure your current standing.

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