Indian FMCG brands are Digitizing their Distribution Network

Indian FMCG brands are Digitizing their Distribution Network

The State of Indian FMCG Network

Indian Consumer Goods/FMCG distribution has always been a dynamic and complex affair due to multiple tiers in the structure with Carrying and Forwarding Agents, Dealer/Distributors, Wholesalers and the end Retailers spread across the entire country with different states/geographies having unique characteristics. The top FMCG brands hence have always been using Reach and Coverage as the two prime levers to increase share. The recent developments like GST along with the rapid proliferation of cost effective telephony (4G, Jio) have created opportunities for brands to streamline their distribution network and increase reach in an efficient manner to win in the market place. Companies are trying to reach the Kirana Shop Retailers directly to the extent possible to influence sales instead of relying on wholesale distributors and other tiers in the network.

The Shift Towards Direct & Digital Distribution

Multiple experiments and pilots are being conducted in the Indian and South East Asian Market place by FMCG companies and similar Consumer brands to interact with the retailers more optimally and increase uplift. The common assumption in most of these pilots is that most Indian Kirana Shop owners are time-starved and do not have more than a few minutes to talk to the sales representative of an FMCG Major, being more concerned about serving customers and sending them out of their shop happily.

The first set of pilots that have been attempted are getting the Bigger Retailers (Large Kirana Shops who do more than 8 Lacs INR turnover a month) to order directly using a mobile App from the Distributor. This enables the Consumer Brands to directly track sales, they can understand off take , convey promotions and also using a bit of analytics and Machine Learning, uncover additional insights such as ‘Retailers at Risk’ , SKUs that are not doing well in the short term, top 5 items that a sales person should try selling to the shop and so on. Already one of the world’s largest retailer is successfully enabling 25 % of its India sales by this B2B app based ordering model.

However the challenge in scaling up of this model is the point mentioned earlier – the average kirana shop owner being time starved will not want to use different mobile apps for multiple brands as he would be stocking at an average of 50-100 different brands in his shop. There are two ways this challenge could be handled and both are being attempted by Innovators in the market place. The first is by small companies that serve as a consolidator of all the brands and then deliver to the retailers. They take care of the ordering and logistics as well. This sounds fine in theory but scaling up has significant challenges and one does not see this covering more than a few hundred retailers in a handful of metros in a few years’ time.

The other model, attempted by a few software solution providers, starts off with insights driven, AI and ML based ordering platforms. These are used by an FMCG brand’s distributor sales force who assist with ordering of a few top brands for the retailers and slowly scaling up to the entire or a reasonable chunk of the ecosystem. This model seems to have more chances of succeeding.

There have also been attempts by companies to provide intelligent Point of Sale (POS) machines at the kirana shop end to get instant visibility of tertiary sales, thereby giving a superior ability to forecast, assess promotion attempt and stock levels. But these have usually been dropped either on account of costs or the practical difficulties in forming a consortium of non-competing manufacturers as well as practical difficulties in establishing an eco-system to support such an initiative.

FMCG Brands need the analytical power to actively orchestrate and drive the sales execution in the field instead of doing a lot of Post Facto analytics.

The Impact of AI & Machine Learning on FMCG Distribution

In summary, while all these experiments are on, one inference is possibly agreed by all. The ordering mechanism or the technology aspect is sort of taken as a given, it is possible, the challenge is in making the mechanism worthwhile to the retailer and sticky.  FMCG companies are realizing that this is better achieved by having a retail data analytics platform built on AI and Machine Learning that can provide instant actionable insights to the sales leadership as well as the feet on the ground to effectively push sales across channels. These can be in the form of personalization – identifying the right category / SKU/Promotion to be pushed in the right channel/retailer, Complex Trend Analytics – using Machine Learning to isolate and identify granular trends from complex sales signals and generate alerts and actions instantly when the salesperson is at the retail shop and tracking SKU, product performance and projections at a granular level.  FMCG companies need the analytical power to actively orchestrate and drive the sales execution in the field instead of doing a lot of Post Facto analytics. There is no silver bullet amongst all the options described to achieve this but the one who stays agile, nimble and constantly learns and unlearns will be the one that wins the highly promising Indian Consumer Industries Marketplace.

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Capillary , given its long and rich history in helping retailers in the developing world to reach closer to their consumers , is poised well with its solutions and innovations to help FMG brands reach and effectively engage with their customers ( Retailers) and end consumers through digitization, and actionable Insights powered by retail analytics, AI and ML. The ready to deploy Direct To Retailer (D2R) platform and app is a culmination of these trends. Capillary B2B Commerce & Direct to Retail (D2R) solution can enable brands reach directly to the retailers via their distributors while understanding and maximizing their business.

Why India is Reinventing its Traditional Distribution Networks

Why India is Reinventing its Traditional Distribution Networks

This article originally appeared on 28th July 2017 issue of the Financial Chronicle

On the first of July, after a lot of excitement, confusion, and concerns, GST was rolled out all across India. The highly anticipated tax reform which had been in the works for at least a couple of decades is expected to greatly simplify the ease of conducting business across the federal nation. While the benefits and complications of GST have been debated at length, the important supply chain changes that it may cause have been sidelined and its importance overseen. If well used, the abilities of GST combined with omnichannel commerce can empower brands and manufacturers to finally reinvent their long-standing systems.

Traditional Distribution Structures

Indian FMCG and manufacturing industries have traditionally had multi-tier CFA, dealer/distributor, wholesaler, and retailer networks with the number of nodes increasing or decreasing depending on the size of the company and market presence in their particular geography. The previously existing excise and sales tax components meant that the supply chain network was mostly designed to optimize tax outflows and not really the core value drivers of any supply chain which, in an even playing field would be the cost of manufacturing, cost of procurement, labor, and logistics costs. Post GST, most companies could have a real opportunity to relook their supply chains with a critical eye and design networks and nodes (factories, stocking locations, regional distribution centers) based on fundamental supply chain principles and not mere tax evasion. Consequently, we can already see major automotive and FMCG companies investing in large automated warehouses that are much more sizeable and technically superior to their otherwise existing infrastructure.

The Omnichannel Disruption of the Marketplace

The last decade has seen massive growth in ecommerce and omnichannel marketing in India, both in urban and rural market spaces. Apart from the more famous ecommerce platforms such as Flipkart and Amazon, most retailers have their own ecommerce websites. Market spaces like Tata CliQ and  BigBasket are gaining increasing popularity in urban clusters. The ease of an omnichannel experience that a user expects by ordering on their mobile phones and similar processors translates into a redesigning of traditional distribution networks and fulfillment strategies. India’s largest FMCG multinational has been running a program where an end customer can order from their homes through an app while a neighborhood retailer can fulfill the order.

The Reinvention of Traditional Structures

A combination of the two above mentioned factors i.e. real supply chain optimization enabled by the GST reform and omnichannel commerce and fulfillment strategies mean that companies are thinking about reinventing their traditional structures, whether to keep up to customer demands or to invest more in their growth, now that their obligation to evade tax has eased. Traditional distribution management systems where sales and inventory details need to be synced at scheduled intervals are slowly being replaced by mobile apps, web-portals, and microsites. Retailers or distributors in the lower node of the supply chain can order from the CFAs or manufacturers directly. The manufacturers in turn gain clearer visibility, making them agile enough to pass on promotions and other schemes much quicker. This also leads to a more even battlefield for small local brands, allowing them to reach a pan India market, as they are no longer dependent on stocking locations in every state to reach their customers. In contrast, the multinational and Indian majors who controlled the channels on the virtue of their size (apart from brand pull) need to effectively nurture engagement and loyalty amongst their channel partners in order to retain as much monopoly as they can garner.

Business to business commerce in India is expected to get a serious facelift, and the customer-friendly aspects of business to customer marketing are expected to be incorporated into the systems and processes of B2B as well. Clunky software products, file transfer protocols at the end of a day’s business and month end pile up of invoices that need to be printed, will slowly give way to online ordering, mobile-based collaboration and replenishment mechanisms, as the millennial workforce will increasingly make up the employee numbers of India.