What our customers love about us

Erajaya Indonesia

"Erajaya has achieved key KPIs with the right omnichannel retailing tools from Capillary. We are confident that Capillary will continue to help us achieve higher targets and offer an innovative omnichannel experience for our customers.”

- Nuraeni Johnson, CRM Operation Head, Erajaya

Erajaya Crafts Delightful Micro-moments for Customers with Capillary

Pizza Hut International

“Being in the process of completely transforming consumer experiences across channels, we're delighted to partner with Capillary to build a proprietary ecosystem of capabilities that covers the entire consumer journey. By helping us set up a Fast Casual Digital Store and more, Capillary is enabling us deliver the Easiest, Fastest and Tastiest Experience to our customers.”

- Milind Pant, President, Pizza Hut International

Milind Pant Pizza Hut International
Robinsons' Repeat Sales Rise By +30% With Personalized Engagement & Loyalty

Bata Malaysia

“Bata considers itself to be a brand that reaches the customer wherever they're with exactly what they want. Capillary with their integrated Facebook solution has been extremely successful in providing us with precisely that. We're now able to target the right audience with the right message and most importantly, at the right channel”

- Diana Wong, Marketing Manager

Bata is Future-Proofing Business with CRM


“We strongly believe that platform's proven track-record in consumer lifecycle management and technological innovations with experiential attributes will generate favorable results for all the stakeholders and help reinforce the Blackberrys brand as an extremely identifiable and preferred choice with our consumers”

- Ramesh Kaushik, VP - Brand Experience & Business Excellence

How Consumer Insights Helped Bata Achieve 57X ROI


“Keeping our existing customers loyal to Liali is what Capillary has been helping us to do. We leverage their domain expertise in consumer lifecycle journey to engage, retain and win back our customers effectively. It has also helped us to invest our marketing dollar more effectively. Thereby growing YoY on all fronts.”

- Oofrish Contractor, Head of Marketing, Liali Jewellery

Why Harvest Indonesia Chose Capillary As Their Strategic Partner

Caring Pharmacy

“Our goal as a group has been to provide unforgettable customer experience by engage with them with the communication that they want to have. With Capillary, we have found a strong technology partner who can not only deliver on our current requirements, but also scale with us to enhance these CRM initiatives in the future. We see them strategic partners who will support us while we pave our way into our customer’s hearts”

- Loo Jooi Leng, Marketing Director

Malabar Gold & Diamonds
Jewel Corner

Jewel Corner

“In a low frequency, high-value purchase industry like jewellery, where Jewel Corner operates, a simple point rewards-based loyalty system is not very effective. We know that a continuous engagement process coupled with experiential rewards will do the magic in helping us seal the next purchase. Capillary Technologies with their in-depth know-how and service expertise have a proven record of helping brands achieve such feats”

- Rihen Mehta, Chairman of 7Cs Group

Why Mitra10 Is Personalizing Their Loyalty Program

Mitra 10

“Mitra10 aims at maximising engagement for better loyalty performance. With Capillary as our partner, we are excited to move ahead in this direction and check all boxes of a strong personalised CRM programme. Loyalty+ gives us the flexibility to decide what we want to reward each of our customers with and when. The level of customization possible here was exactly what we wanted from our CRM program.”

- I Gusti A A I Putriari, General Manager of CRM

VF Brands
Peter England Boosts Customer Acquisition With Insight-Driven Campaigns
Malabar Gold & Diamonds

Malabar Gold & Diamonds

“At Malabar Gold & Diamonds, we believe that data is an important part of our business. With Capillary Insights+, we've been able to unlock actionable insights into our consumers and business that allows us to make informed strategic decisions to provide a better Customer Experience and more value to our business”

- Mr Shamlal Ahamed, Managing Director – International Operations

Indus League Uses Capillary Innovation to Grow Loyalty

VF Brands

“Capillary has played a pivotal role in helping VF Brands improve our store performance significantly through the AI-powered VisitorMetrix™ which helps us understand store traffic and conversion ratio to optimise sales and marketing across all our stores”

- Pankaj Agarwal, Retail Director

VF Brands
KFC harness the power of their customer data
Saudi’s Al Hokair Group Boosts Customer Engagement with AI-driven solutions.

KFC, Singapore

“With capillary, we were able to understand our consumers better, how they were segmented, especially in the delivery business, and hence we understood which offers to push to the consumers at the right time”

- Virginia Ng, Senior Marketing Manager

How Ajmal Perfumes Is Personalizing Customer Engagement and Loyalty.
Why Al Raya chose Capillary as their Strategic Partner.

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