- Design industry shaping loyalty programs
- Integrate easily and go live quicker
- Deliver hyper-personalized consumer experiences
Capillary acquires US-based Brierley+Partners Read more >
Capillary named a Leader in The Forrester Wave™: Loyalty Technology Solutions, Q1 2023 Report Read more >
Seamless omnichannel and enhanced in-store experiences via personalized engagement, smart up-sell, and recommendations
Customer data collation, unified view of preferences and purchase patterns, direct customer engagement with relevant offerings and flexible reward options.
Nurture every customer, and build affinity across different retail outlet interactions and locations to connect relevantly and engage accurately.
Develop a deeper understanding of customers, increase the average basket size, and encourage repeat purchases.
Engage your high-profile customer and the expectations of your luxury customer segment with hyper-personalization and specialised services.
Manage and deliver systems across online and offline operations along with an omnichannel customer experience strategy.
Vishal Mega Mart is on a mission to make aspirations affordable for all its customers. When we launched our loyalty program ‘Shop for Free’ back in 2012, we were amongst the first few that went mobile only. Since then, we have grown to become one of the largest programs with 100M+ satisfied shoppers who visit our ever increasing number of stores across the length and breadth of the country. We have leveraged analytics at scale to deliver value to our shoppers. Our campaigns are personalized for individual shoppers based on their preferences of when and what they buy, helping us fulfill their aspirations. We are proud to partner with Capillary Technologies. They clearly understand our mission, and have enabled us to engage effectively with our shoppers.
Today’s shoppers are spending more time browsing and buying online with the flexibility to shop anytime-anywhere. With Capillary, ASICS has been able to successfully build and expand omnichannel solutions across Southeast Asia to seamlessly connect and engage with our customers no matter where they are. This is just the first step in our journey, and we look forward to continuing this partnership to keep innovating on how we uplift our customers’ experience.
At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders.... Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.
Changes in the retail industry were happening even before Covid, and Puma being a leader has pivoted fast. Agility goes hand in hand with innovation - quick thinking, acting, and spreading action throughout. Capillary is a proven partner in both agility and innovation. We love working with them and they have helped us navigate challenges across Singapore and Malaysia.
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