AWS Competency


Get deeper insights about customers with retail analytics powered by AWS

Consumers expect brands to know them and their preferences. With Capillary Insights+ get deep understanding and insights into your consumer’s behavior and preferences. Start personalizing your campaigns & communications with AI-Powered Retail Analytics.

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Omnichannel Data Capture

With so many interaction channels today, it’s difficult to know where your consumer has been. Our AI-powered, customer analytics solution helps you gather consumer data from all touch points and get a single view with Omnichannel Data Capture


Capture in-store data

Gather data present in every in-store consumer interaction with our critically acclaimed retail analytics solution - Capillary InTouch

Integrate data across channels

Open APIs and 100+ integrations help capture data from all touchpoints and get a single view of your consumer

Champion customer satisfaction

Capillary Customer Satisfaction solutions allow you to run surveys, gather feedback, analyze results, and take action to improve Net Promoter Score

Stitch together consumer journeys

With WebEngage, an advanced customer analytics software, you can capture cross-channel clickstream data to engage consumers at the right moment

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Essential Insights

Essential Insights is a powerful customer analytics platform that gives you all the tools you need to make sense of the data at hand. Drill down to any level of data, create your own analytics dashboards and enable all teams in your organisation to benefit from your business data.


Analytics is now easy

With the automated dashboard, the customer analytics reports and insights you need are at your fingertips

Know your consumers

Consumer Segmentation let’s you know who your best customer is, and who needs a push

Measure your marketing

Optimize your marketing campaigns through insights gained from timely retail analytics reports

Insights on the go

Make use of analytical insights no matter where you are with the mobile dashboard

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Deep Customer Analytics

Understanding your consumer journeys, their behaviour and preferences can enable data-driven marketing, and personalised experiences. Besides our products, benefit from the services of our highly qualified experts in customer analytics & business insights


360° single view of consumer

Facilitate rich consumer experiences with a holistic view of all consumer activity across channels

Understand consumer behaviour

With customer profiling and segmentation services, get detailed insight into your consumers and learn what drives them

Let data drive your marketing

Our data-driven campaign recommendations service helps you get the desired RoI for your marketing efforts

Insights that are just for you

Our experts can help you with bespoke retail analytical insights that let you unlock opportunities for growth

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Automated Business Insights

Ensure your business remains future proof. Go beyond just consumers to correlate with other cross-functional business data. Guide your strategy with Artificial Intelligence and Machine Learning powered actionable business insights


Back decisions with data

Unleash greater efficiency and growth with strategic, actionable insights into your business

AI unfolds the future

With our Artificial Intelligence powered predictive models that are tailored for your business, you will always stay several steps ahead

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Retail Store Insights

Visitor analytics isn’t just for online commerce anymore. Measure KPIs of your physical stores just as you would with your online store


Improve store conversion ratio

VisitorMetrix, an AI-powered, vision-based retail analytics solution helps you accurately understand in-store footfall patterns to optimise staffing, store performance and conversion ratio

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Get to know why getting deeper customer insights is the first step to being consumer ready


AWS Partnership


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Data Pipeline



Here’s how we helped these global brands to stay consumer ready


Malabar Gold & Diamonds

"At Malabar Gold & Diamonds, we believe, data is an important part of our business. With Capillary Insights+, we've been able to unlock actionable insights into our consumers and business that allows us to make informed strategic decisions to provide a better customer experience and more value to our business.”

Mr Shamlal Ahamed
Managing Director – International Operations