Digital Transformation
How Loyalty Is Booming In The Middle Eastern Fuel Retail Market
64% of the world's oil reserves come from the Middle Eastern region! Ironically, when it comes to the forecourts businesses, each GCC country has a different pace. While UAE and Qatar are at par with US and European fuel stations, Saudi Arabia is lagging behind. This...
The Evolving Indian Fashion Retail Landscape Post COVID-19
While the pandemic has overstayed its welcome by now, the evolving consumer behaviour is here to stay. Breaking free from the work-from-home during the week and compensating for the lost time in shopping malls through revenge shopping, the dynamics is definitely...
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5 Takeaways From Our Fireside Chat – Forever Faster In The Changing World!
The story began in 2006 when the Indian retail sector was in the midst of a boom. Odds were stacked up against upcoming retail players as global sports brands had already swooped in and grabbed big chunks of the market share. Naysayers created a sense of doubt for...
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Set Your Brand Value High With Empathetic Customer Engagement
The world expected a better 2021 with vaccination and a hope for a brighter tomorrow! And here we are, yet again standing still amidst chaos in the second quarter of the year. There are fresh guidelines being issued everyday on travel, lockdown, opening of schools,...
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Top Retail Loyalty Programs In The Middle East And Their Evolution
‘Satisfaction is a rating... Loyalty is a brand.’ Quoted Shep Hyken, a noted Customer Service public speaker and Chief Amazement Officer (CAO) at Shepard Presentations. He focusses on the significance on how a loyal customer base makes companies transform into...
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Grocery Retail Trends in the UAE
While Covid-19 will mostly be remembered for sweeping the world off its feet, there's something else it deserves credit for: accelerating the use of technology. From virtual events to online shopping, the pandemic accelerated the pace of technological adoption faster...
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How Covid-19 is forcing a Change in Retail Ordering Behaviour
In a sense, the Covid-19 pandemic has changed the way we work, shop and communicate with people more than any other technology in the recent past. As more people start working from home, they are sticking to basics, stepping outside only to buy essentials and are...
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