Personalised 1:1 Engagement & Campaign Automation

Connect And Build Relationships With Your Consumers

Consumers want brands to be relevant to them. Increase the effectiveness of your marketing efforts by personally connecting with each consumer over their preferred channels, building relationships at every interaction with Engage+.

Personalize Customer Engagement with AI-Powered Marketing Solutions.

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Get the X-Engage Advantage

Talk to your customers on channels where they will listen to maximize engagement and conversion at a Reduced Marketing Spend.

Harness AI for Precision Targeted Engagement

Accurately target your customers on channels where they are most active and improve conversion by personalizing products, content & offers based on demography, browsing pattern, purchase history, product preferences & more!

Spend Only on Channels with High Responsiveness

X-Engage is powered by an advanced algorithm that automatically picks the best channel mix for a customer by analyzing multiple factors like Reachability, Responsiveness Score and Conversion Probability.

Maximize your Marketing & Campaign ROI

In the post-COVID world, marketers will be forced to drive engagement & conversion from a limited budget. X-Engage ensures the highest marketing ROI by focusing only on channels, products & offers that get you results!

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All-In-One Campaign Automation

Get everything you need to engage with your consumers in one place from segmentation tools to coupons and intuitive creative studio. Track your performance with an in-built reporting tool.


Audience Manager

Segment your target consumers in ‘n’ number of ways using a combination of 100+ filters covering transactional and behavioural parameters. Personalise your messages with 50+ custom fields.

Make your messages engaging

Choose from an array of communication templates for various channels from the built-in creative studio module.

Personalise incentives with the coupon engine

Entice your consumers with personalised incentives and make them relevant using the advanced coupon engine. Easily create store, product, time-based coupons and more.

Keep track of your campaign performance

Check on KPIs on-the-go with a live dashboard that updates as your campaign/campaigns are rolled out

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Campaigns that are truly Omnichannel

As communication channels grow in number, unleash the power that these channels can possess. Communicate consistently across different media with integrated messaging and cross channel orchestration. Increase the effectiveness and efficiency of your data capture and marketing


Leverage the power of Social

Run personalised campaigns on global and regional social media and messenger apps. Engage+ comes with pre-integration with Facebook, WhatsApp, Instagram, Zalo, Line, WeChat and many more

Reach consumers where they are

Target your CRM consumers across third-party ad platforms with sharply targeted digital ads to drive growth

Personalise instore engagement in real-time

Cross-sell, up-sell, and push conversions through real-time, rule-based dynamic vouchers being rolled out to the consumer upon an in-store purchase

Maximise traditional channels & mobile push

Get higher hit rates and engagement rates with contextual engagement


AI-powered hyper-personalised campaigns

Powered by Capillary aiRA Engage+ helps you run 1:1 engagement at scale. Create zero-touch customer journeys based on data


AI-Powered Campaigns

Engage with the right audience on the right channel with the right communication at the right time. Machine Learning (ML) and Artificial Intelligence (AI) algorithms create the best campaigns for you and reduce the noise

Influence consumer journeys

Journey Builder helps you automate your engagement across your consumer’s purchase lifecycle and communicate the next best message

Related Resources


  • contact_support What is Engage+? expand_more

    Engage+ is an AI-powered customer engagement and campaign automation platform that allows brands to maximize engagement and conversion using highly personalized and precise communications.

  • contact_support What are the channels supported by Engage+? expand_more

    Engage+ is pre-integrated with all major digital and social channels like Email, SMS, Facebook, Instagram, WhatsApp, WeChat, LINE, Google Ad Network & more!

  • contact_support Can Engage+ be used to communicate with in-store customers? expand_more

    Engage+ can be used to send real-time, contextual offers and messages to in-store customers right after check-out. These Dynamic Vouchers have 4X higher engagement and conversion rates!

  • contact_support What is customer engagement? expand_more

    Customer engagement refers to the interaction between a customer and a brand, or with other customers. An engaged customer is someone that is emotionally connected to your brand and actively uses your product. A highly engaged customer is critical to a brand's success as he/she contributes to repeat sales as well as minimize acquisition costs by onboarding new customers.

Get to know how a seamless personalised engagement can help you grow your business



Erajaya has achieved key KPIs with the right omnichannel retailing tools from Capillary. We are confident that Capillary will continue to help us achieve higher targets and offer an innovative omnichannel experience for our customers

Nuraeni Johnson
GM - Head of CRM Operations