Capillary: Recognized as a Leader in Everest Group’s PEAK Matrix® 2025 Read more >

Capillary Named a Leader in The Forrester Wave™ Loyalty Platforms, Q4 2025 Report. Read more >

Events

People first: Build skills for AI-enabled work and create inclusive programs that raise the floor for everyone. Takeaway: Upskill frontline and managers now so AI elevates performance instead of adding friction.
Data ready: Fix foundations early &#8211; quality, identity, consent so AI and real-time experiences don’t amplify noise. Takeaway: Clean, unified data beats clever models; start with identity resolution and consent controls.
AI with purpose: Point AI at measurable value like CX uplift, supply chain accuracy, and human-feeling personalization. Takeaway: Pick two or three use cases with clear KPIs and ship improvements in weeks, not quarters.
Omnichannel discipline: One truth across channels and fewer steps for the customer. Takeaway: Consolidate profiles, inventory, and promise dates so recognition and offers follow the shopper everywhere.
Trust at the core: Treat privacy, security, and governance as growth enablers, not compliance chores. Takeaway: Bake in privacy-by-design and continuous security to earn adoption and protect long-term ROI.

Top Loyalty Conferences & Loyalty Events in 2026
December 8th, 2025 by Gitanjali Mittal
Lessons from NRCE 2025: Building Human-Centered, Tech-Enabled Retail in the Philippines
September 10th, 2025 by Daisy Zuñiga-De Leon
Captivate 2025 Recap: The Loyalty Trends Everyone’s Talking About
April 27th, 2025 by Gitanjali Mittal
Loyalty Summit Chicago Recap: AI is Redefining Customer Loyalty in Travel & Hospitality
October 1st, 2024 by Capillary Marcom
CX Retail Exchange UK Recap: Retail Loyalty Challenges & Customer Experience Insights
July 26th, 2024 by Capillary Marcom
Innovations in Loyalty: Recap of Loyalty Expo Orlando 2024
July 11th, 2024 by Katherine Boulware
ReFuel Forum 2024 – Insights, Trends and Opportunities for the Fuel Retail Sector
May 8th, 2024 by Anjali Pillai
Banking on Digitisation: CX BFSI UK Exchange Highlights and Insights
March 25th, 2024 by Vicki Wickens
In the New World of Retail AI, Knowledge Is Power, and Being Aware of the Data Nuances That Come with It
March 12th, 2024 by Clarissa Schealer
CRMC 2023 Preview – Retail Titans Headline Chicago Conference
May 16th, 2023 by Joe Doran

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