Capillary Technologies Customer Rewards Platform

Enhance Customer Loyalty With Compelling Offers And Rewards Using Intelligence and Automation

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Capillary Technologies Customer Rewards Platform, Rewards+, identifies, sources, and catalogs thousands of intelligence-based offers like cash back, card linked offers, vouchers, discounts, and experiences to ensure that every single reward will inspire loyalty for each individual customer.

Digital-first, intelligent loyalty solution

Provides a digital-first rewards solution to deliver a personalized experience, with the optimum set of benefits, increasing engagement, and deepening customer relationships.

Maximizes loyalty outcomes

Capillary Technologies Rewards Platform delivers powerful personalization, optimization, and the broadest offer network, underpinned with commercial flexibility to maximize loyalty outcomes.

Drives business and customer value

Deliver value back to customers, and deliver value to your business, generating revenue that can drive profitable loyalty.

WHY REWARDS+

Why Our Rewards Platform ?

Capillary Technologies' customer rewards platform offers a highly engaging customer experience to drive profitable loyalty.

An advanced rewards platform that harnesses the power of artificial intelligence, gamification, and a superior user experience to identify, source, and build an extensive customer rewards network. By tailoring the perfect reward for each individual customer, Capillary Technologies’ rewards platform ensures unmatched engagement and loyalty. Seamlessly integrated into your marketing strategy, Rewards+ guarantees that every customer is delighted with personalized incentives, fostering lasting connections and maximizing brand loyalty like never before.

WHAT CAN IT DO?

Capillary Technologies Rewards Platform Highlights

Powerful Intelligence

Our rewards platform ensures customers have highly personalized experiences – with their own unique mix of offers. User intelligence, offer intelligence, and marketing intelligence are brought together to drive powerful personalization and optimization.

Commercial Flexibility

Capillary Technologies’ customer rewards platform enables clients to drive profitable loyalty. Brands can optimize ‘revenue generating’ vs ‘paid for’ offers based on each customer’s value, maximizing the commercial outcomes of brand loyalty.

Offer Inclusivity

Access a vast universe of offers and rewards, with the flexibility of adding different benefits you need. From the thousands of offers on the rewards network, each end customer has their own set of personalized rewards and mechanics to engage.

Easy To Launch And Run

Launch your loyalty marketing quickly with seven standardized core services, each of which offers a degree of configuration. Some companies want an end-to-end solution, while others only want certain modules. The choice is yours.

REWARDS PLATFORM MODULES

Highly Configurable, Easy to Deploy

Capillary Technologies' rewards platform integration options are configurable, making it easy to deploy and can be up and running in no time at all.

Onboarding

Our Customer Rewards Platform offers two options to welcome and engage your most active members with seamless registration – either a simple link from your site + sso, or user self registration with a link from your site.

Core UX

Our standard UX extends your brand and customer experience with selected areas for configuration. Plus, proven gamification mechanics create fun and excitement within the customer experience.

Rewards Hub

Our offer-inclusive hub offers infinite benefits across multiple categories like card-linked offers, cashback, discounts, and experiences. Revenue engines enable monetization and curate thousands of offers into personalized experiences for each customer.

Automated Communications

Personalized communications are easy with our automated communication model. ML-triggered messaging is used to initiate interaction, drive usage, frequency, and prompt customers to come back.

Analytics & Insights

Standardized reporting and insights are built into Capillary Technologies Rewards Platform. Gain full visibility into program performance across users, program, marketing, and offers.

User Help Center

Enhance your customer experience with remarkable customer support and service. We have a mix of digital self-service, contextual AI-automated chat support with escalation to human support.

Personalization & Optimization

Our intelligence and analytic capabilities ensure that customers see offers that are specific and relevant to them, while optimizing and monetizing offers to support the commercial outcomes that your business needs.

REWARDS PLATFORM BENEFITS

Achieve Business Outcomes

Deliver the right reward at the right time to every member of your customer loyalty program and propel them to take the next action.

Customer Retention

Retain customers with highly curated, personalized offers and rewards, and communications. By doing so, they can be more engaged with your brand, increase their interactions, and have a better likelihood to maintain their relationship with you because you’re presenting them with something of interest and value.

Customer Engagement

For brands with low interaction frequency and fewer opportunities for engagement, Capillary Technologies’ Customer Rewards Platform provides additional ways to stay top-of-mind with customers and show continuous value to increase engagement.

Revenue Generation

Generate revenue with a range of monetization drivers like discounts, cashback offers and rewards, plus indirectly generate revenue by increased retention and cross sell.

Increased Frequency Of Purchase And Cross Sell

Your brand is never “out of sight, out of mind” when you present your customers curated offers and rewards every day. This allows you the chance to build a stronger connection with them, and increase frequency of purchase and cross sell.

Customer Satisfaction

With Capillary Technologies’ Rewards Platform, your customers can select their own personalized experiences, offers and rewards, incentives, and activities to ensure they feel satisfied with their own personalized mix of offers and the value they are receiving in return. This can help build the advocacy your brand needs.

Competitive Differentiation

Differentiate your loyalty proposition from your competitors with our Rewards Platform. Customers want something different. Capillary Technologies’ Customer Rewards Platform is the solution to appeal to customers every day with relevant and personalized offers delivered directly to them.

RESOURCES

Insightful Resources

Blogs

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