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26 Sep, 2024

Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown

This episode explores some of the key concepts that underpin how we as human beings behave with brands, through the academic insights and wisdom of Alex Brown, whose work I have followed on LinkedIn for the last few years. With an incredible career teaching digital marketing and digital strategy in top tier schools including London Business School and Wharton University, I was thrilled when Alex started binge-listening to "Let's Talk Loyalty" a couple of years ago as part of his preparations to teach his students about the power of emotional loyalty and I know he still recommends us to his students! Alex is fascinating to follow given his career focus and pioneering the use of social media throughout his teaching and industry work, and he joins me today to talk about loyalty through the lens of Taylor Swift and Trust. Listen and learn and please do enjoy our conversation.

Loyalty Insights from Global Industry Leaders

Earning Loyalty at New Heights: WestJet’s Upgraded Rewards Program...cap

IndiGo: Launching a loyalty programme at scale in the world’s 5th largest economy...cap

The World's LARGEST Loyalty Programs?...

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The Three ‘F’s of Loyalty at Air New Zealand...

cap

Customer Advocacy and Emotional Loyalty Driven by Value-Based Alignment ...

Mothercare, Adidas & Liverpool FC - Capturing Brand Loyalty in Indonesia ...

Managing 5 Loyalty Programmes into a New Era of Hyper Personalisation ...

NASCAR Nurtures Auto-Racing Excitement with Fans at Home or at the Track ...

Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution ...

Loyalty TV is Your Premier
Source for Loyalty Insights,
Strategies, and Trends from
the World’s Leading Brands.

Learn more about Capillary's
Managed SaaS Loyalty Platform

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