- Design industry shaping loyalty programs
- Integrate easily and go live quicker
- Deliver hyper-personalized consumer experiences
Get a detailed view of guest interactions across own and franchise properties, spend patterns, stay, dining preferences, activities and more. Consolidate the data to enhance guest experiences & service quality.
Define and structure incentives & benefits for guests based on category & type of properties, services, spending, and gamify experiences through challenges and opt-ins. NUDGE your guests to build deeper relationships.
Push personalized AI-driven recommendations on best offers, unlock & instantly provide irresistible promotions. Engage with guests through their lifecycle – both when inside & outside your properties.
Siloed data residency leading to data redundancy, duplicity and fragmented view of guests.
Limited view into on-property / off-property guest activities outside stay and dine-in.
Inability to link dine-in and in-house benefits (broken and bifurcated programs /benefits)
Limited ability to personalize communications and experiences through the guest journey.
Leverage a Consumer Data Platform to unify fragmented data into a comprehensive view of guests’ stays, dine-in, activities & more. Assert privacy controls for own / franchise members to access data.
Infuse gamification aspects such as challenges to nudge guests to achieve stay milestones. Leverage the power of AI-ML to suggest destinations and packages and offer the best deals on the preferred guest channels.
Create multiple nested loyalty programs with the proprietary MLP (Multi-Loyalty Program) framework to link dine-in, stay and paid loyalty programs. Provide differentiated rewards for stay and expenditure at own and franchise properties
Extend loyalty programs and benefits for corporate bookers, agents and ecosystem partners – Go beyond conventional offerings to generate revenue through data monetization, complementing benefits, services and more.
At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders.... Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.
The White Elephant We are referring to the (erstwhile) frequent traveler’s elite status in glitzy hotel chains worldwide. If yo......Read Story
Hospitality is the broad segment with sectors ranging from accommodation to tourism; restaurants to entertainment & recreation. Al......Read Story
Time and again, it has been seen that loyal customers convert friends and family into customers just through word of mouth, and th......Read Story