- Design industry shaping loyalty programs
- Integrate easily and go live quicker
- Deliver hyper-personalized consumer experiences
Capillary acquires US-based Brierley+Partners Read more >
Capillary named a Leader in The Forrester Wave™: Loyalty Technology Solutions, Q1 2023 Report Read more >
Get a detailed view of guest interactions across own and franchise properties, spend patterns, stay, dining preferences, activities and more. Consolidate the data to enhance guest experiences & service quality.
Define and structure incentives & benefits for guests based on category & type of properties, services, spending, and gamify experiences through challenges and opt-ins. NUDGE your guests to build deeper relationships.
Push personalized AI-driven recommendations on best offers, unlock & instantly provide irresistible promotions. Engage with guests through their lifecycle – both when inside & outside your properties.
Siloed data residency leading to data redundancy, duplicity and fragmented view of guests.
Limited view into on-property / off-property guest activities outside stay and dine-in.
Inability to link dine-in and in-house benefits (broken and bifurcated programs /benefits)
Limited ability to personalize communications and experiences through the guest journey.
Leverage a Consumer Data Platform to unify fragmented data into a comprehensive view of guests’ stays, dine-in, activities & more. Assert privacy controls for own / franchise members to access data.
Infuse gamification aspects such as challenges to nudge guests to achieve stay milestones. Leverage the power of AI-ML to suggest destinations and packages and offer the best deals on the preferred guest channels.
Create multiple nested loyalty programs with the proprietary MLP (Multi-Loyalty Program) framework to link dine-in, stay and paid loyalty programs. Provide differentiated rewards for stay and expenditure at own and franchise properties
Extend loyalty programs and benefits for corporate bookers, agents and ecosystem partners – Go beyond conventional offerings to generate revenue through data monetization, complementing benefits, services and more.
At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders.... Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.
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