Capillary: Recognized as a Leader in Everest Group’s PEAK Matrix® 2025 Read more >
The Balanced Loyalty Quotient Report 2026 is now live — our largest and most in-depth loyalty report yet. Download Report >
I’m Gladys Ang, Senior Director of Sales at Capillary Technologies. Hospitality is my home turf. I have spent two decades building relationships that turn into revenue, and I still get a kick out of the little moments that make a stay memorable. I connect strategy to the lobby, and I move fast so teams can see value quickly.