Author: Harsh Deo

Harsh Deo is a product leader at Capillary Technologies building AI-driven CRM and loyalty products for real enterprise marketing teams. He focuses on decision-centric AI and agentic workflows, with an emphasis on trust, constraints, and accountability, because most copilots fail when they hit production reality. Previously, he led growth and platform product roles and has experience building a company, which shaped his bias toward practical systems over polished demos. He’s currently focused on AI as a decision system and on reducing fragile workflows so marketers can ship with confidence.