Capillary: Recognized as a Leader in Everest Group’s PEAK Matrix® 2025 Read more >
The Balanced Loyalty Quotient Report 2026 is now live — our largest and most in-depth loyalty report yet. Download Report >
Hipin Jain, Senior Director of Customer Success at Capillary, brings over a decade of experience working closely with a diverse portfolio of leading brands. As the P&L owner for Capillary’s India business, he has been a trusted advisor, driving product adoption and helping clients unlock significant value from their investments. Hipin’s strategic insights and hands-on approach have earned him recognition as a thought leader in the customer success space, where he consistently helps brands harness the power of Capillary’s solutions to achieve sustained growth and success.