DLF Mall Rewards: Blending Human and Digital to Delight Customers

In this episode we speak with Shivaji Choudhary, Assistant General Manager of Marketing at DLF Malls and one of the key principles in building out and recently launching DLF Mall Rewards. He talks about ‘the DLF way’ and how his team is combining experience and experimentation to create delight at their destination malls.

DLF is a 78 year old real-estate development, management and investment services firm in India. It is the largest publicly listed real estate company in India with residential, commercial and retail properties across 15 states and 24 cities.

This conversation is an intriguing look at how human and digital program delivery is coming together to create experiences that elevate the ideology of loyalty and move it beyond the programmatic in some very novel ways.

Hosted by Aaron Dauphinee