- Design industry shaping loyalty programs
- Integrate easily and go live quicker
- Deliver hyper-personalized consumer experiences
Capillary: Recognized as a Leader in Everest Group’s PEAK Matrix® 2025 Read more >
Capillary Named a Leader in The Forrester Wave™ Loyalty Platforms, Q4 2025 Report. Read more >
Customers check their phones 150+ times daily. That’s 150 moments where your brand can either capture attention or get swiped away. In this era of hyper-choice and even higher expectations, the question isn’t whether to engage—it’s how to do it right.
Enter Engage+: your command center for creating intelligent, privacy-conscious customer experiences across every touchpoint.
Engage+ is your all-in-one customer engagement platform that turns scattered touchpoints into seamless, intelligent journeys.
Instead of juggling separate tools for email, SMS, push notifications, and in-app messages, Engage+ unifies everything into one command center. What makes it powerful is its deep integration with Capillary’s ecosystem—including Loyalty+, Promotions Engine, CDP, and Incentives—enabling you to launch campaigns with surgical precision and contextual relevance.
Think of it as the brain that connects all your customer data, the muscle that executes across channels, and the intuition that knows precisely when and how to engage each customer.
Traditional marketing automation sends the same message to everyone at scheduled times. Engage+ Journeys do something different—they adapt based on real customer behavior.
Real impact: A leading retail client reduced customer churn by 30% using AI-powered retention journeys that automatically identify and re-engage at-risk customers.
The marketing automation space is crowded, but Engage+ stands apart in three critical ways:
Our AI isn’t just a feature—it’s embedded throughout the platform to make real decisions:
Everything starts with customer behavior. Our CDP captures actions as they happen and triggers immediate, relevant responses:
Cut audience creation time in half with tools designed for speed and autonomy:
Your mobile app is prime real estate—yet most brands barely scratch the surface. With Engage+ Mobile SDK, you can:
When push notifications fail to deliver, PushMax automatically renders an in-app message instead, respecting user preferences while ensuring your message reaches the user.
Create laser-focused audiences using three powerful data layers:
The game-changer: Our conversational audience builder powered by aiRA. Simply describe who you want to target in plain English, and watch as complex segments get built automatically.
We’re moving toward an agentic framework where AI agents handle the heavy lifting:
Soon, you’ll simply say: “Launch a campaign for high-value customers in Mumbai who haven’t transacted in 60 days.” The AI agents will collaborate to build everything—you just review and approve.
This isn’t AI for the sake of AI. This is AI that works for you.
Attention is won or lost at the creative level. Our design tools empower marketers to create compelling content without waiting for design teams:
Show different offers based on when customers open emails, what they’ve browsed, or their current lifecycle stage. Our aiRA content cards update in real time, making every communication feel tailor-made.
Engage+ doesn’t stop at “send”—it measures what matters:
Move beyond vanity metrics. Track revenue generated, customer lifetime value impact, and true marketing ROI. That’s where the real business value lives.
Maintain personalisation without overstepping boundaries:
We don’t track what customers don’t want to be tracked. And when permissions change, our system adapts instantly while maintaining message delivery.
The future belongs to experiences that feel effortless and relevant. Marketing won’t interrupt—it will enhance. Campaigns won’t feel like campaigns—they’ll feel like natural brand interactions.
Most importantly: We’re building for marketers who want to focus on strategy, creativity, and customer relationships—not technical complexity.
Brands don’t need another message-sending tool. They need a system that understands customers and builds lasting relationships. Engage+ is that system—built with empathy, powered by intelligence, and designed for measurable impact.
See Engage+ in action and discover how leading brands are achieving 30%+ improvements in customer retention, 2-2.5x better message delivery rates, and 50% faster campaign deployment.
Ready to turn every customer interaction into an opportunity? We’re just getting started.
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