Even before the COVID pandemic, consumers and businesses in the Middle East were reeling from the socio-economic impact of tumbling oil prices, digitization and geopolitical instability. Consumer sentiments around job and financial security in the region have been...
No one likes to get punished for brand loyalty. Unfortunately, that's what it felt like when membership cards are unwillingly thrust into the customer's hand every time they stand at the checkout counter. (Worse, more than once, from the same retail outlet!) And we...read more
Malaysia's tryst with Ecommerce started in 2004 with the launch of eBay Malaysia. This was followed by Lelong.com.my in 2007 - a C2C platform - that attracts more than 9.56 million visitors per month. Lelong is credited for pioneering the Malaysian ecommerce industry...read more
We had previously covered how retailers can successfully deal with the Covid pandemic and chart out a road to recovery based on our learnings from China. Southeast Asia, India & the Middle East are now 3-4 months into the pandemic and the crisis has impacted each of...read more
The fear and apprehension from the novel coronavirus is forcing more consumers into a primarily digital way of life. In a bid to stay safe, social distancing is the new norm, and many of us have forgone visits to our favorite stores and restaurants. Across the world,...read more
Even before the COVID pandemic crisis swept across the world, Customer experience and engagement (CX) was quickly overshadowing price and product as a key brand differentiator. With COVID-19 essentially halting traditional store footfall and physical retail, digital...read more
For most of us, Covid-19 is the first time we have lived through a globally traumatic and emotion-inducing event, in real-time, with the whole world connected. From a brand's perspective, Covid-19 has reminded us, rather dramatically, that emotions are a big part of...read more