Key Trends Shaping Loyalty in Retail and Beyond

In this episode of Loyalty Out Loud, Clarissa Schealer, SVP of Sales at Capillary Technologies, sits down with Kevin Ertell of Mistere Advisory to unpack the latest retail loyalty trends and what it takes to keep customers coming back in today’s hyper-competitive market. From innovative engagement strategies to practical tips for boosting retention, they explore how brands can turn casual shoppers into lifelong advocates.