The Forrester Wave and Loyalty’s Future

Capillary Technologies has been recognized as a Leader in The Forrester Wave™: Loyalty Technology Solutions, Q1 2023—scoring a perfect 5/5 in 13 evaluation criteria. Out of 12 of the world’s most significant loyalty technology providers, Capillary stood out for its innovation, depth, and ability to deliver measurable results.

In this episode of Loyalty Out Loud, Joe Doran sits down with Ned Shugrue, Director of Sales, to unpack the rigorous Forrester evaluation process and what this leadership position means for Capillary and the brands it serves. They explore how this recognition validates Capillary’s commitment to innovation, customer obsession, and delivering loyalty solutions that drive real growth in a competitive market.